ServiceDesk Plus 9011 hotfix released

ServiceDesk Plus 9011 hotfix released

Dear Users,

Hotfix 9011 over 9.0 is released  and can be downloaded from the URL below,

http://www.manageengine.com/products/service-desk/service-packs.html
New Feature in 9011 
  • SDF-52732 : Support for scanning HP-UX OS machines.
  • SDF-53337 : Backup process (manual/scheduled backup) will create multiple .data files based on the file size. By default size of each .data files will be 1GB and this can be configurable based on the globalconfig database entry ranging from 500MB to 1.5GB. Backup file will be placed in a separate folder, that overcomes the unzipping error for huge backup file during restore. 
    NOTE: If the complete backup data size is less than 1GB, single backup file will be created. And if the backup size more than 1GB, multiple .data files each of size (1GB) with the name part_1.data, part_2.data etc., will be present under backup folder. While restore any one of the split backup file can be selected, and restore will identify all the other dependent split backup and restore.
  • SDF-56641 : The backup process will include the keystore file if exists.

Issues Fixed in 9011

  • SD-46727 : Request Description moved to an iframe so that any mismatch in html construction in the description content will not affect the details page UI construction.
  • SD-56591 : Slowness in mail fetching when the mail description having more html tags.
  • SD-56588 : Inline images are added without extension when it is processed based on content location is now handled to set the extension based on contenttype.
  • SD-54736 : Software compliance is wrong when changing the user's site during scheduled user import.
  • SD-55434 : When product type "Software" is edited under Admin, the new products of type Software are added under product type with name as empty.
  • SD-55488 : Software compliance displayed in graph is wrong when site chosen is 'Not associated to any site' in Software tab.
  • SD-55530 : Unable to add multiple licenses simultaneously to a license agreement.
  • SD-55857 : CMDB software report is not working in Postgres and SQL Server database.
  • SD-56080 : CMDB relationships are not showing after upgrade to 9000.
  • SD-56270 : Unable to renew the contracts which are having file attachments.
  • SD-55758 : Distributed asset scan failed when the remote server assets are in active state but the same assets are marked as 'Expired'/'Disposed' in central server.
  • SD-53946 : Installed software are not fetched while scanning workstations with Maverick OS.
  • SD-55767 : NullPointerException is thrown if Printers are tried to be identified based on the sysDescr obtained from the device.
  • SD-55768 : Unable to import data from remote server if the number of physical drives in a single machine is huge as incase of clustered machines.
  • SD-55472 : Site details are not updated for IT assets except workstation and server when importing remote data.
  • SD-53446 : Showing wrong model number when scanning a lenovo machine.
  • SD-56072 : Guest OS information is removed when scanning virtual machines
  • SD-55692 : VMWare discovery failed when SSH service is disabled in device.
  • SD-56451 : Problem during restoring of data by specifying the errorignore table list is fixed.
Please refer to the below link for the steps to install the patch. 

http://www.manageengine.com/products/service-desk/service-packs.html#sp

Regards,
Srikrishnan
ServiceDesk Plus.
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