New Feature in 9016

1. SDF-56870 : Business Rules for Service Request.

2. SDF-57219 : Option to specify site as a criteria while defining business rules for default settings.

Issues Fixed in 9016

1. SD-56610 : In SLA when escalate timer is set as 0 for any one level, then every levels' escalation mails are not sent to the technician.

2. SD-56549 : Technician Space - Requester reply through mail client not notified to the technician

3. SD-56517 : Unable to Push/Update Service Request Resource Info using External Action Plugin

4. SD-55901 : While updating a field of a technician through Servlet API, the technician gets dissociated from Support groups

5. SD-41839 : In Migrated build - Default Reopened Reports not working

6. SD-57162 : The request description is not getting displayed in IE in some few random cases. Gets displayed properly upon refreshing the page.

7. SD-56725 : Unable to perform Update operation in Change API since 9004.

8. SD-56228 : If new status/old status is deleted which is configured in 'Migrate to New Status Wizard', then Change module could not be accessible.

9. SD-56142 : XSS vulnerability attack when adding/editing Impact, RollOut, BackOut, Checklist, Review for Change from Add menu.

10. SD-56083 : The Status under configuration, is also listed under 'Move to stage & status' drop down while configuring Change Workflow for the Status.

11. SD-56031 : Changes are not searchable through Global Search for default fields (template, workflow, site, change manager, stage, status, risk).

12. SD-53982 : Dates are not shown as per personalization in non-login view and in Change history.

13. SD-52550 : Change closure mandatory fields are required to be filled even though, those fields are not present in the Change.

14. SD-56183 : When there is a holiday marked for a month, navigating to next/previous month shows the same day as holiday in 'Tech Availability Chart' if there is no other holiday configured for that next/previous month in the setup having no sites.

15. SD-56640 : In case of MySQL DB, it is unable to remove Fields from change template.

16. SD-56571 :The contents of Fields in planning,review and closure stages cannot be added/modified if the logged in technician's name contains special character in it.

17. SD-56153 : In Change module's Get API, internal names are returned for change stage and status.

18. SD-36668 : In Change List View, value for change type field is shown twice if length of the value is more than 22 characters.

19. SD-56637 : Non login link variable is shown in Change Module's Send Notification template under Notification Rules.

20. SD-56636 : In a Change Non Login View , send notification was not shown under Actions menu.

21. SD-56448 : Change link sent in notification mails prior to 9.0 breaks.

22. SD-56285 : Status Comments field in change template is allowed to mark as non mandatory.

23. SD-56081 : Today's Change was not included in next 7,15 and 30 days filter in charts under problem and change dashboard.

24. SD-55849 : Page not found error shown while selecting Font color,Background color and insert weblink option in change's send notification description area.

25. SD-48497 : Change Notifications are not ordered by date.

26. SD-53162 : Browser issue - UI distortion when selecting a date in change mini calendar view.

27. SD-57027 : Technician having SDChangeManager role could not edit change roles when change has passed through Submission stage.

28. SD-56406 : In mssql database, out of memory issue while taking backup.

29. SD-56665 : Backup of tables having primary key columns with huge gap in primary key values, takes more time to get backup.

30. SD-57165 : In some customer environment, problem during upgrade from 9000 to 9015 as the entry is not matched in the ConfFile URL .

31. SD-56843 : Lucene Search is not working properly in Japanese Language .

Please refer to the below link for the steps to install the patch. 

http://www.manageengine.com/products/service-desk/service-packs.html#sp

Regards,
Edwin Vasantha Kumar
ServiceDesk Plus Team