Dear Users,

SDP 9106 has been released and can be downloaded from the URL below,

https://www.manageengine.com/products/service-desk/service-packs.html

Features in 9106
  

   
SDF-60445 : Enhancements on Field & Form Rules feature.
   

    
Support for date type fields are added.
    
Support for Service Catalog Resources are added.
    
Template tasks can be set or unset using Custom Scripts ,based on criteria.
    
Script Editor is enhanced to support auto-completion and display errors and warnings. Use CTRL+SPACE key for auto-completion.
   
   
SDF-59769 : Enhancements on Mail Fetching option, a mechanism to fetch outstanding mails in mail box at that instance of mail fetching, instead of fetching 20 mails per minute. Once all the mails at that instance get fetched, next schedule will be enabled.
   
SDF-58430, SDF-60422 : Zoho Reports Integration Enhancements:
   

    
Zoho Reports Integration is now named as 'Advanced Analytics' in SDP.
    
Sub Category field will also be populated into Zoho Reports.
    
Added '12 Hours' and '24 Hours' options in "Periodic Data Synchronization". Default value is changed from 10 hours to 12 hours.
    
Displaying the number of times 'Instant Sync' is invoked.
    
Pushing the SDP-Zoho Reports integration error into reports.zoho.com's (Integration Error DB).
   
  
Issues Fixed in 9106
  

   
SD-59948 : When updating Technician through Assign operation from Request details page ,'Due By Time' which is updated manually, is changed even when there is no change in SLA
   
SD-59735 : When users with same Email id are imported from Active Directory, duplicate key exception is thrown in logs.
   
SD-56967 , 55882 : Problem in downloading file attachments having two consecutive dots.
   
SD-50542 : when importing users from Active Directory, Technician login name does not get updated .
   
SD-27641 : Numeric fields are not listed in Group By / Order By list box when generating Custom Reports.
   
SD-60440 : System log viewer does not capture Add/Edit on Risk, Reason For Change, ChangeClosureCode, ChangeStage, Theme, Proxy Settings and Translations.
   
SD-57730 : 'Approval status' column has been added to the column customizer in the Request List View for Requesters.
   
SD-60581 : Issue status gets updated as 'Open' while merging requests.
   
SD-52745 : The responded date and time does not get updated properly, when using 'reply request' operation in REST API.
   
SD-59073 : If Approval Stages are configured and 'Do not assign technician before Service Request is approved’ is enabled for a Service Request, Business Rule to assign Technician does not get executed.
   
SD-60616 :Technician change as Requester does not get applied to the Technician login.
   
SD-60279 : XSS vulnerability when editing priority, leave type and change type.
   
SD-58220 :In case of postgres database, DB Password is not stored as encrypted.
   
SD-59354 : Tasks which are associated with the request template, but not selected during the request creation gets added to the created request.
   
SD-59122 : when a new request gets created, templates having empty resolutions (spaces added part of the resolution under template configurations) gets added as resolution content.
   
SD-58520 : Able to close request without resolution, even when "resolution" is marked as mandatory in the request closing rules.
   
SD-57301 : Problem in displaying the status name in the request details page, if the configured status name has the display name as "On Hold".
   
SD-60248 : Rest API content not properly wrapped. Single word gets split into another line.
   
SD-57581 : Usability issue in reports in French language:when requester/technician filter is selected, the popup showing users list does not dynamically adjust the scroller as per the width.
   
SD-57021 :When the Service request details are viewed through the approval link,the Resource info is not aligned properly in chrome and Firefox .
   
SD-60026 : Unwanted image is present while selecting the date in calendar in all tabs.
   
SD-55497 : Technician details page viewed from the request details page, could not show data properly if there are more number of additional fields configured for technician.
   
SD-56064 : HTML tags are displayed in the tooltip, when hovered over the subject of the Request in the 'Request List View'.
   
SD-59748 : Wrong date value appears in the advanced filtering of custom report.
   
SD-58953 : In requester login, 'My Approvals' section in the home page is not properly aligned.
   
SD-60034 : In RTL mode, the 'Custom Triggers' icon is missing under Admin screen.
   
SD-58790: When a reply is sent to the merged request with the request ID of the child request in the subject, a new request is created, instead of adding as conversation.
   
SD-34649 : Schedule Report,Scheduled Scan runs for every month of the year, even if configured for specific months.
   
SD-57026 : When user from one department is changed to another department,the templates associated to changed department through 'UserGroups' are not shown to user.
  

  

   

    Please refer to the below link for the steps to install the patch.
   
  
  

   

https://www.manageengine.com/products/service-desk/service-packs.html#sp

Regards,
   
Edwin Vasantha Kumar
   
Servicedesk Plus Team