Dear Users,


 SDP 9212 has been released and can be downloaded from the URL below,


https://www.manageengine.com/products/service-desk/service-packs.html
New features in 9212
 

  
SDF-39695, SDF-48909 : Option to restrict sending survey to select users/domain. It is available under "Admin>>User Survey>>Survey settings".
  
SDF-37668 : LDAPS support added under user import.
  
SDF-62375 : Option to enable/disable 'Email Debug' mode from Mail Server Settings page.
  
SDF-62376 : Option to enable/disable 'Domain Filtering during Login' option in Self-Service Portal Settings.
  
SDF-62410 : A Requester can view all the requests , if the admin provides him the permission to view all requests under "Admin'>>Users>>Requesters>>Requesters allowed to view" drop down.
 

Apart from above features, more than 100 issues are fixed in this build.  Please refer to the below link for Issues fixed in 9212
https://www.manageengine.com/products/service-desk/readme-9.2.html


Please refer to the below link for the steps to install the patch.
https://www.manageengine.com/products/service-desk/service-packs.html#sp


Regards,
Edwin Vasantha Kumar
Servicedesk Plus Team