Dear Users,
SDP 9309 has been released and can be downloaded from the URL below,
https://www.manageengine.com/products/service-desk/service-packs.html
Issues Fixed in 9309:
SD-66745: Subject of a Request gets hidden in the reply window, if the sender's e-mail Id is configured to a support group and the Request is assigned to a Technician in that Support group.
SD-65802: Resurfacing of this issue in 9308 (which was fixed in 9305), Automatic status change configured based on Request Status Scheduler fails to work, has been fixed.
SD-65697: Unable to access V3 API when Single Sign On is enabled.
Please refer to the below link for the steps to install the patch.
Regards,Edin Vasantha KumarServicedesk Plus Team