ServiceDesk Plus 9309 Released

ServiceDesk Plus 9309 Released

Dear Users,

 SDP 9309 has been released and can be downloaded from the URL below,

https://www.manageengine.com/products/service-desk/service-packs.html

Issues Fixed in 9309:

  • SD-66745: Subject of a Request gets hidden in the reply window, if the sender's e-mail Id is configured to a support group and the Request is assigned to a Technician in that Support group.​

  • SD-65802: Resurfacing of this issue in 9308 (which was fixed in 9305), Automatic status change configured based on Request Status Scheduler fails to work, has been fixed.

  • SD-65697: Unable to access V3 API when Single Sign On is enabled.

Please refer to the below link for the steps to install the patch.


Regards,
Edin Vasantha Kumar
Servicedesk Plus Team
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