ServiceDesk Plus iPhone App Confguration Help

ServiceDesk Plus iPhone App Confguration Help

Hello there,

We are very happy users of SD+, and are also looking to deploy iPhones. We have found there is a SD+ iPhone app on itunes.

http://itunes.apple.com/app/servicedesk-plus/id460035266?mt=8

Unfortunately we can't seem to get it running. There are no instructions in the app - apart from going to the website, and all the documentation online refers to the mobile web browser optimized site. Does anyone have any info on how to set this up?

Also, the mobile web site, allows you to pick a domain, and identify if you are using Active Directory or not. But there is no (obvious) options in the iPhone App to do this? Also, there is no backslash "\" on the iPhone keyboard in the login screen for this app, so you cannot type "domain\username" in the login field - we had to copy and paste the backslash from Notes.

In every single case, we keep getting "Request Failed. Status: 401"

Can someone please help?

Many thanks,

Maxwell




















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