ServiceDesk Plus MSP - Requirements Gathering for CRM Integration

Dear User(s)

Greetings for the day. Hope you know about our recent 9.2 Major version release. We came across interesting feedback from our users and we are working on enhancing those features further.

We are also enhancing our Development operations further to serve you better. We are more focused now on gathering requirements to develop vibrant functionalities for mutual benefits. Recently one of our survey results shows many of our customers has CRM tool's and they wants seamless integration between their ServiceDesk and CRM. As a MSP, we don't want you to use multiple complex tools for various activities and tracking.Hence we are taking this opportunity to do the CRM integration.

As a next step, we are looking for various use cases to understand and make appropriate decision to proceed with this integration.If you are one among the user who wants CRM integration with SDP MSP, please send your contact details referring this post to sdpmsp@manageengine.com. We will get in touch with you immediately.

Thanks for your valuable suggestions in advance

Santhosh
Manager - HelpDesk and Quality Assurance Team
ManageEngine ServiceDesk Plus MSP