Hello All!

I'm currently experiencing an issue wherein, my Notification Rules appear to have stopped working correctly - I have had no issues until recently the rules I am running are;

Sender DOES NOT Contain : @mydomain.com

As we are an internal company helpdesk we do not want to send notifications to external partners if they contact us.

the other rules I have in place are;

Sender is NOT : specificemailaddress@mydomain.com - we have a few systems sending logs to our service desk - and they do not need notification

Notifications begin to work again if I remove the Sender does not contain rule, and I have never had an issue sending emails from Tickets (ruling out a problem with Outgoing SMTP etc.)

I have also stopping and starting the services, a complete reboot of the server - and I have also updated to the latest version, if anyone could shed some light on this, I would greatly appreciate it.

Current Build : 9.0 Build 9015