ServiceDesk Plus reports wrong license key for Windows 8 and Windows 2012, does not detect the license key for Office 2013
ServiceDesk Plus is not able to properly detect the license keys of the new generation of Microsoft software , including: Windows 8 , Windows 8.1 , Windows 2012, Windows 2012 R2, Office 2013 .
This serious deficiency has been repeatedly reported to Zoho and the answer has always been " is Microsoft's fault that changed the method of management of license keys "
This will be true , but the competing products are perfectly able to correctly detect the codes.
The advertising ServiceDesk Plus reports that one of the features allows the Software Asset Management and in particular the licensed installations
If ServiceDesk Plus is not able to detect the licenses , means that the feature is not working.
In the case of the Windows 8, you can see a license code , but it is not equivalent to that really installed.
I wonder then if ServiceDesk Plus customers are realizing this serious lack and why this feature is not restored .
Gianluca
This serious deficiency has been repeatedly reported to Zoho and the answer has always been " is Microsoft's fault that changed the method of management of license keys "
This will be true , but the competing products are perfectly able to correctly detect the codes.
The advertising ServiceDesk Plus reports that one of the features allows the Software Asset Management and in particular the licensed installations
If ServiceDesk Plus is not able to detect the licenses , means that the feature is not working.
In the case of the Windows 8, you can see a license code , but it is not equivalent to that really installed.
I wonder then if ServiceDesk Plus customers are realizing this serious lack and why this feature is not restored .
Gianluca