Hi there, I am in the process of finishing an integration in which the source system's ticket description field in throwing an error when I attempt to post via ADD_REQUEST. A sample of the call is attached. As you will notice the <description> field on the on the input_data will through an error:

 

 <operation name=\"ADD_REQUEST\"><result><status>Failed</status><message>Error when performing - ADD_REQUEST - XML document structures must start and end within the same entity.</message></result></operation>

 

Now if try changing the description to something like "This is a test" the call works fine. What I am wondering is if you can offer any suggestions or alternatives on how I can get the description field populated (unfortunately, I cannot truncate the original text as it must be identical as much as possible to originating source).  I did try wrapping the text into a [[CDATA] field but that did not work either.

 

Thanks,

Allen