ServicePack 7513 Released

Hi,

ManageEngine ServiceDesk Plus -MSP has released its latest service pack 7513 and is available for Download Now. We have introduced couple of salient features which was most requested, please find those feature description & fixed issues information below.

Enhancements made

SLA based on first response time.

Along with resolution based SLA we have introduced one level escalation for first response time management.

API for ServiceDesk Plus - MSP

Application Programming Interface (API) is used to integrate various applications and facilitate sharing of data between them. The integration can be achieved with any third party (external) applications or web services that is capable of sending the data via http protocol. The functionality that can be performed in ServiceDesk Plus such as, creating, editing, deleting can be carried out from the external application, so that users need not log into ServiceDesk Plus

Issues fixed

MSPSDP-1104: Unable to approve a change through e-mail form.
MSPSDP-1089 & MSPSDP-1090: Home summary page shows incorrect count for approved changes and open problems

Hotfix can be downloaded from the below link.

http://www.manageengine.com/products/service-desk-msp/service-packs-hotfix.html

Follow the below instructions to apply the hotfix

http://www.manageengine.com/products/service-desk-msp/service-packs-hotfix.html

Thanks & regards

Arvind