I'd like to be able to set the SLA based on a field's value within the service request. I'm working with resource fields.

My use case is the following:

I have a complex process by which we integrate medical devices. I'd like to use one form for Adds/Moves/Changes. The form contains a resource that has a field called Device Integration Type

Business Rule on field Device Change Type change:

IF condition Device Change Type = "Add" THEN set SLA to 15 Business-Day policy

IF condition  Device Change Type = "Move" THEN set SLA to 5 Business-Day policy

IF condition  Device Change Type = "Change" THEN set SLA to 3 Business-Day policy

Please let me know if you have any additional questions.

Thanks,

Adam