Sharing a request in ServiceDesk Plus

Sharing a request in ServiceDesk Plus


Very often, ServiceDesk teams will get in touch with other teams in the process of troubleshooting a request. In this process, the first hurdle they will have is to explain the complete request till its current status. Some times, they have to take print preview and email it too.. This is caused because, the other person is not having view permissions to the request.

We are looking to reduce this effort with a new enhancement called "Sharing a request".

Here is a detailed document about the feature.. Please take a look and provide your views...


Krishna Bharat

ServiceDesk Plus team
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