Simplifying Request Tasks
It's a bit difficult dealing with Tasks attached to requests or incidents - you have to open each task, assign to Technician, then close the task from within the Task. It's slow and it's unwieldy.
Is there any way to simplify this? There's a few things I could suggest;
Make a "Simple task" type that is with a simple name and description with a status of "Done" or "Not done" and allow the option to attach these tasks to requests instead.
Make a "checklist" fuction for requests - for example, a "new user" request might have a check list of;
1 - Create account
2 - Create mailbox
3 - Add to groups
4 - Sort out computer, mobile phone, etc
Simple "not started", "in progress" "done" or "not done" status again.
Assign the tasks in a request to the technician that gets assigned the request! It's a pain having to assign the tasks individually. It would be much easier if it was just re-assigning on eor two to other technicians.
Allow bulk editing of tasks - it's slow having to open and edit each individually.
Add "Start this task" as part of the bulk editing - put the current date/time in as the start date and mark the task as "In Progress" when selecting this.
Changing the task complete date/time to the current time (if the field is blank) when completing them, so I don't have to manually put a complete date in, and then also mark the task as complete.
And a semantic thing about tasks - A finished task would be "Complete" not "Closed". Tasks shouldn't be something a user has to close.
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