We have multiple accounts/sites set-up but we only have requesters assigned to one account/site at this time. We’ve ran into an issue two different times now where a requester goes to fill out a service request and the site field defaults to a site that they aren’t assigned to. When they go to submit their request, they get an error message “Requester does not exist”.  We can’t figure out why a different site would default in for them that they aren’t assigned to. This seems to be sporadic and doesn’t affect all of our requesters when it happens. We had the issue with only two requesters a week ago and then it happened again to one requester this week. 

While troubleshooting, we confirmed other requesters were fine submitting the exact same template while the ones in question would log out and back on and still have the wrong site default in.

Is this a known issue or is there something on the templates that we need to be aware of to get the site to default in correctly?

Thanks, in advance!

Tammy