We have enabled following SMS notification.

1. Alert the following technician(s) by SMS when a new request is created.
2. Alert technician by SMS when a request is assigned.

We are using same SMS Mail ID for all technician , say  xyz@abc.com. In Message Template, we are using $Technician as subject. We have developed an application which will listen, inbox of xyz@abc.com. This  application will read the technician name from subject of mail, and will send sms to corresponding technician using a SMS gateway.

But unfortunately, we are not receiving SMS notification properly. Most of the time,  Alert the following technician(s) is working and not at all receiving any Alert technician by SMS when a request is assigned.

Please help us on this issue.

Thanks & Regards

Noufal Parappallath