Software Audit not reporting the correct number of installs

Software Audit not reporting the correct number of installs

We are having an issue with the software audit. 

As an example, as you can see from the attached, it is stating we have 2 installations of Exchange Server 2013, however, we only have one.

Please can you advise how we can get this resolved as it is not giving correct figures for our software installations and our management is losing faith in the product.

Kind regards,

Shaun
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