The Software Deployment module of Desktop Central now gets integrated with ServiceDesk Plus. This means, the HelpDesk technicians will be able to deploy software applications to user computers from the ServiceDesk Plus console. To enable this integration the following pre-requisites have to be met:
Customers should have installed both ServiceDesk Plus and Desktop Central in their network
The ServiceDesk Plus version should be 8.0 and Desktop Central version should be build #70123 or above
The Software Deployment feature should have been enabled in Desktop Central (configuration: Admin --> ServiceDesk Settings)
The respective software packages should have been added in Desktop Central (Software Deployment --> Add Packages)
So how do you make this work from Service Desk. I have SDP 8 and DC7 (all the latestest patches). I followed the instructions for setting this up but, when I go back to Service Desk and create a request, I don't see how this gets over to DC7 to push it out?
I have SDP 8 with DC7 70128 deployed and configured as specified. One step I found somewhere in the web gui, but not here, was to also add a new Desktop Central role, where you specify under Assets "Install and Uninstall Software."
However, I still do not see where in SDP I can install a configured software application. Does the technician create an incident or a service catalog request? Or do they change an existing request from an open incident? Are my forms missing a hidden field?