Software Deployment Gets Integrated with ServiceDesk Plus

ananthv Employee

Software Deployment Gets Integrated with ServiceDesk Plus

in Desktop Central » General • 2 years ago

Hello,

The Software Deployment module of Desktop Central now gets integrated with ServiceDesk Plus. This means, the HelpDesk technicians will be able to deploy software applications to user computers from the ServiceDesk Plus console. To enable this integration the following pre-requisites have to be met:

Customers should have installed both ServiceDesk Plus and Desktop Central in their network
The ServiceDesk Plus version should be 8.0 and Desktop Central version should be build #70123 or above
The Software Deployment feature should have been enabled in Desktop Central (configuration: Admin --> ServiceDesk Settings)
The respective software packages should have been added in Desktop Central (Software Deployment --> Add Packages)

If you are an existing customer and using an older version of Desktop Central, you can download the upgrade pack for build #70123 from our website: http://www.manageengine.com/products/desktop-central/service-packs.html

If you are new to Desktop Central, you can directly download the latest EXE from our website: http://www.manageengine.com/products/desktop-central/download.html

Contact our support team for any assistance.

Cheers!

Replies(3)

Guest

Re: Software Deployment Gets Integrated with ServiceDesk Plus

2 years ago

So how do you make this work from Service Desk. I have SDP 8 and DC7 (all the latestest patches). I followed the instructions for setting this up but, when I go back to Service Desk and create a request, I don't see how this gets over to DC7 to push it out?

Some detailed instructions would be helpful...

Guest

Re: Software Deployment Gets Integrated with ServiceDesk Plus

2 years ago

I have SDP 8 with DC7 70128 deployed and configured as specified. One step I found somewhere in the web gui, but not here, was to also add a new Desktop Central role, where you specify under Assets "Install and Uninstall Software."

However, I still do not see where in SDP I can install a configured software application. Does the technician create an incident or a service catalog request? Or do they change an existing request from an open incident? Are my forms missing a hidden field?

Romanus Moderator

Re: Software Deployment Gets Integrated with ServiceDesk Plus

2 years ago

The software catalog of ServiceDesk plus has the feature of software deployment integrating with Desktop Central. The below URL has the integration details.

http://www.manageengine.com/products/desktop-central/servicedesk-plus-integration.html

http://www.manageengine.com/products/service-desk/sdp-features-8.0.html

Please feel free to contact support to configure this feature.

Regards,
-----
R. Romanus Prabhu
Lead Technical Consultant
Windows Desktop Management Solution
Direct : +1 925 965 6478
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Email : desktopcentral-support@manageengine.com
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