Special Characters in Business Rules
Aside from the comma "," is there any other special characters that cannot be used in the business rules matching text?
I created a business rule that had a bunch of "*" in it that I wanted to match on but instead of filtering out only the intended message, it matched on everything that came in. The action was to close the ticket so everything that came in got closed. We are evaluating so it is not mission critical but I couldn't find any docs or comments on the forum that talked about special characters in the business rules.
Also, do you follow the general rules of allowing a special character in the matching text by escaping it with a backslash? If wanted to have a business rule that matched on some text that had a comma in it, could I put "\," so that the business rule would not interpret the comma as the separation of two strings that I want to match on?
I created a business rule that had a bunch of "*" in it that I wanted to match on but instead of filtering out only the intended message, it matched on everything that came in. The action was to close the ticket so everything that came in got closed. We are evaluating so it is not mission critical but I couldn't find any docs or comments on the forum that talked about special characters in the business rules.
Also, do you follow the general rules of allowing a special character in the matching text by escaping it with a backslash? If wanted to have a business rule that matched on some text that had a comma in it, could I put "\," so that the business rule would not interpret the comma as the separation of two strings that I want to match on?