Strip out signatures
Hi guys,
Another idea :)
Would be great if the system was able to strip out email signatures! And for replies to tickets (as opposed to ticket creation emails) to strip out signatures and previous emails below the signature (don't want to strip out more than the signature for new ticket creation emails as they sometimes say "see email below" for example).
Our internal staff all have a large image in their signature along with disclaimers etc, most of them don't bother to remove it when sending internally. Working to put in place disclaimer software on the Exchange server that will only append this extra image/disclaimer if sent externally, though I'm sure I'm not the only one with this current setup.
I'm aware this idea may be to complex to implement, so this is more of a "nice to have" feature if it can be implemented :). This would also need to be an *option* if it were implemented, as some admins might not want to do this.
I found this discussion here if it's useful for the devs:
http://stackoverflow.com/questions/1372694/strip-signatures-and-replies-from-emails
Thanks!
Another idea :)
Would be great if the system was able to strip out email signatures! And for replies to tickets (as opposed to ticket creation emails) to strip out signatures and previous emails below the signature (don't want to strip out more than the signature for new ticket creation emails as they sometimes say "see email below" for example).
Our internal staff all have a large image in their signature along with disclaimers etc, most of them don't bother to remove it when sending internally. Working to put in place disclaimer software on the Exchange server that will only append this extra image/disclaimer if sent externally, though I'm sure I'm not the only one with this current setup.
I'm aware this idea may be to complex to implement, so this is more of a "nice to have" feature if it can be implemented :). This would also need to be an *option* if it were implemented, as some admins might not want to do this.
I found this discussion here if it's useful for the devs:
http://stackoverflow.com/questions/1372694/strip-signatures-and-replies-from-emails
If your system is in-house and/or you have a limited number of reply formats, it's possible to do a pretty good job. Here are the filters we have set up for email responses to track tickets:
Drop all text after and including:
1. Lines that equal '-- \n' (standard email sig delimiter)
2. Lines that equal '--\n' (people often forget the space in sig delimiter; and this is not that common outside sigs)
...
Thanks!