Suggestion
Hi,
Could you add a "New Feature" to your list of considerations ?
Would it be possible to make IT Service Requests have an on\off switch by allowing the rules to be applied to Technicians AND Requesters without having to make it visible to Requesters ?
As we are designing these, if you don't select this, rules are restricted to Technicians. Currently we have to design them and apply rules to Technicians only, and when we are ready to launch choose "show to requester" AND then we have to amend EVERY Rule to include Requesters and Technicians. This is fine when you have a couple of rules but some of ours have loads and can take some time to do, and during that time any user who goes into it wont have the rules applied !
A
Could you add a "New Feature" to your list of considerations ?
Would it be possible to make IT Service Requests have an on\off switch by allowing the rules to be applied to Technicians AND Requesters without having to make it visible to Requesters ?
As we are designing these, if you don't select this, rules are restricted to Technicians. Currently we have to design them and apply rules to Technicians only, and when we are ready to launch choose "show to requester" AND then we have to amend EVERY Rule to include Requesters and Technicians. This is fine when you have a couple of rules but some of ours have loads and can take some time to do, and during that time any user who goes into it wont have the rules applied !
A