Skip backup on upgrade
Hi, Team, is there any way to skip the backup process when upgrading SCP as we can do it on SDP, editing updMgr.bat? It makes no sense to waste so much time on this when SCP is installed on a VM and we can do a snapshot of it. Thanks.
Time Reports and Entries
In the Request Time Entry under Billing, When I run reports the Time and Costs are combined. I have a Time entry for: (See Attachment) Operational Hours 7 hrs Cost $875.00 Non Operational Hours 15 Minutes Cost $31.25 I have multiple cost for Holiday's,
End of Life Announcement for Microsoft Exchange Web Services (EWS) for Exchange Online
Dear users, We would like to bring to your attention that Microsoft will retire their Exchange Web Services (EWS) for Exchange Online and Office 365 starting from October 1, 2026. https://techcommunity.microsoft.com/t5/exchange-team-blog/retirement-of-exchange-web-services-in-exchange-online/ba-p/3924440
Upgrade Failed
Hi, I am trying to upgrade the system from 11027 to 14000, but there is error. Error Message : Problem occurred during previous patch installation / uninstallation and has not benn reverted to actual state. Hence, the setup becomes inconsistent. Please
Updated licensing model and cost from SupportCenter Plus build 14700 onwards
Hi there, We are constantly striving to improve our services and make them more efficient and cost-effective for our customers. As a result, effective March 22, 2024, we have updated the pricing for all editions of SupportCenter Plus. This update is effective
Backup Error in SCP
Hi All, I am trying to upgrade the SCP to latest Version. when doing the database backup, there is error and causing the backup failed : ERROR = *ERROR: unexpected chunk size 498 (expected 1472) in final chunk 1 for toast value 99568 in pg_toast_64839*
Backup Error
Hi All, I am trying to upgrade the SCP to latest Version. when doing the database backup, there is error and causing the backup failed : ERROR = *ERROR: unexpected chunk size 498 (expected 1472) in final chunk 1 for toast value 99568 in pg_toast_64839*
Backup Error
Backup ended with error : ERROR = *ERROR: unexpected chunk size 498 (expected 1472) in final chunk 1 for toast value 99568 in pg_toast_64839*
How to keep the Ticket Status when changing Request Template
Hello, When I create a new Request Template, I cannot define the "Status" fiels as "-- select --" in order to keep the previous value. This means that when I change the template of a Ticket, I cannot keep the Ticket Status as it was before. Is there a
Support Rep Changed to 'System' in Tickets
In the old help desk (v8) support representatives were able to email in tickets and the ticket would correctly show as coming form them. Why does the new system change the contact to 'System'? We have support managers that email in/forward in tickets
ManageEngine Supportcenter Plus 2023 Update
Dear Valued Customers, Greetings for the day. As we bid farewell to the old and embrace the new, we wanted to take a moment to express our gratitude for your continued support and partnership throughout the past year. As we step into 2024, we are excited
Default authentication has changed from Local to AD after upgrading to 14.6
The default login authentication (on the login page) has changed from Local Authentication to AD Authentication after upgrading to 14.6 on my installation. I opened a ticket (9448741) on this, but I don't think the support team understands the issue,
Ubuntu automatically start after reboot
Hi how do I configure SupportCenter, installed on Ubuntu 22.04, to start automatically after reboot? THX mame
ManageEngine Supportcenter Plus - version 14.5 - Build - 14507 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.5 - Build - 14507 (Hotfix release). We also released certain features in the recent hotfix releases. Please refer to the Migration path and the read me available to upgrade
ManageEngine Supportcenter Plus - version 14.5 - Build - 14504 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.5 - Build - 14504 (Hotfix release). Please refer to the Migration path and the read me available to upgrade your SCP instance. Issues Fixed : SCP - 6318 : Support rep name
Query to get Logged in info of user based on custom date and time
Version : 11027 DB : PGSQL OUTPUT : Query : SELECT AaaUser.FIRST_NAME "Technician", MAX(AaaLogin.NAME) "LoginName", MAX(AaaContactInfo.EMAILID) "Email", MAX(AaaAccSession.USER_HOST) "IP Address", longtodate(MAX(AaaAccSession.OPENTIME)) "Last Logged In
add button to view tickets from account or contract
Hi, Is it possible to add button to see all tickets from account or contract? I'm explain: I think is very usefull to add this button inside a account name or contract name. I know that we have reports but maybe directly from account or contract name
ManageEngine Supportcenter Plus - version 14.5 - Build - 14500 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.5 - Build - 14500 Please refer to the Migration path and the read me available to upgrade your SCP instance. Below are the major features available along with this release.
Query to get Created Date changed info of the request
Version : OVER 14000 series DB : MSSQL OUTPUT : Query: SELECT "wo"."WORKORDERID" AS "Request ID", longtodate("wo"."CREATEDTIME") AS "Created Time", "cri"."FIRST_NAME" AS "Created By", "ti"."FIRST_NAME" AS "Support Rep", "qd"."QUEUENAME" AS "Group", "cd"."CATEGORYNAME"
Multi-Select Request Field - Can't Search or Filter
Multi-select custom fields don't seem to be available in the advanced search, the custom view builder, or report filters. Is there a setting or anything I need to enable in the system to get these to show up? It seems rather pointless to have a custom
[Free e-book] 5 real-world interconnections that IT teams overlook
As organizations grow, IT teams tend to expand into sub-departments that focus on specific functional areas, such as service desk, network operations, security, and more. With time, these specialized teams often lose sight of how strategies implemented
EOL of support to older Operating Systems
Dear Users, Please upgrade your operating systems to the latest versions to ensure application security and uninterrupted and efficient performance, as newer features get added to the application. Note that over the next 3 months, we will progressively
ManageEngine Supportcenter Plus - version 14.3 - Build - 14303 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.3 - Build - 14303 (Hotfix release). Please refer to the Migration path and the read me available to upgrade your SCP instance. Following is the support policy of Supportcenter
ManageEngine Supportcenter Plus - version 14.3 - Build - 14302 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.3 - Build - 14302 (Hotfix release). Please refer to the Migration path and the read me available to upgrade your SCP instance. Following is the support policy of Supportcenter
Where did the auto assign (Round Robin) feature go in Ver. 14?
We recently upgraded from Ver 11 to Ver 14.2 and had been using the round robin auto assignment feature but it is no longer available. We are on a Professional level license. Is this another feature that Manage Engine has moved to the more expensive Enterprise
Query to get User List with email and portals associated info.
Version : 11027 DB : PGSQL / MSSQL OUTPUT : SELECT aaauser.FIRST_NAME AS "First Name", AaaContactInfo.EMAILID AS "Email", hd.displayname FROM PortalUsers ptu LEFT JOIN SDUser sduser ON ptu.USERID=sduser.USERID LEFT JOIN AaaUser aaauser ON sduser.USERID=aaauser.USER_ID
Critical Email Security Flaw
I've tried reporting this as an issue a few times now but I have been unable to report this in its own thread. Hopefully this works and other customers are able to see it instead of it being buried in another thread. There is a critical bug in v11 and
ManageEngine Supportcenter Plus - version 14.3 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.3 - Build - 14300. A couple of enhancements available along with this release are as follows : Enhancements in Solution Module Reference Entity Support in Custom Module Additional
Query to get account based request status COUNT
Version : 11027 DB : PGSQL OUTPUT : Select ad.org_name "Account", Count(wo.workorderid) "Total", count(case when std.statusname='open' THEN 1 ELSE NULL END) "open status Requests", count(case when std.statusname='In Progress' THEN 1 ELSE NULL END) "In
Query to get Request Apporval details
Version : 14001 DB : MSSQL / PGSQL OUTPUT : SELECT wo.WORKORDERID AS "Request ID", wo.title AS "Subject", wo.REQUESTERID AS "Requester ID", LONGTODATE(wo.CREATEDTIME) AS "Requested Date", LONGTODATE(apdet.sent_time) AS "Action Performed Date", au.FIRST_NAME
Query to get average time spent on tickets on yearly bases.
Version : 8121 DB : PGSQL OUTPUT : SELECT extract( year from to_timestamp(wo.createdtime/1000)::TIMESTAMP) "Year", TO_CHAR(((sum(rc.mm2completerequest))/count(wo.workorderid)/1000 || ' second')::interval, 'HH24:MI:SS') "Average time spent on ticket" FROM
Query to get Technician action in all the tickets
Version : 11027 DB : PGSQL OUTPUT : select au.first_name AS "Support Rep", woh.workorderid AS "Request ID", LONGTODATE(woh.operationtime) AS "Date / Time", woh.operation AS "Action", wohd.columnname ||': Changed From :'||wohd.prev_value || ':Changed To
Query to get Contract which is not had request raised from past three months and support plan remaining allowance for incident based plan
Version : 11027 DB : PGSQL OUTPUT: SELECT ad.ORG_NAME AS "Account", max(wo.workorderid) AS "Request ID", longtodate(max(wo.createdtime)) AS "Request Created Time", comp.COMPONENTNAME AS "Product", ac.CONTRACTNAME AS "Contract Name", ac.ISACTIVECONTRACT
Query to get Incident Based Contract info
Version : 11026 DB : MSSQL OUTPUT : SELECT ac.CONTRACTNAME AS "Contract Name", ad.ORG_NAME AS "Account", accmgr_user.FIRST_NAME "Account Manager", sp.serviceplanname as "Support Plan name", ac.contractno as "Contract Number", CASE WHEN ac.isactivecontract
ManageEngine Supportcenter Plus - version 14.2 is available !!
Dear Users, Greetings for the day. We are thrilled to inform you about the release of version 14.2 (Build 14200) of ManageEngine Supportcenter Plus (SCP), which is now available. Several enhancements are now available with this release, including: Custom
[Analytics Plus webinar] How analytics-driven IT service management improves employee productivity
Hello folks, We're back with an insightful new webinar on how analytics-driven IT service management can improve employee productivity . Date and time: April 27, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? When faced with a plethora of
Query to get Weekly count of request based on status
Version : 11027 DB : PGSQL OUTPUT : Select case when extract(dow from to_timestamp(wo.createdtime/1000)::TIMESTAMP) = '1' then 'Monday' when extract(dow from to_timestamp(wo.createdtime/1000)::TIMESTAMP) = '2' then 'Tuesday' when extract(dow from to_timestamp(wo.createdtime/1000)::TIMESTAMP)
Query to get Technician List with Role and Group info
Version : 11027 DB : PGSQL OUTPUT: Select au.FIRST_NAME "Employee Name" , SDUSER.employeeid "Employee ID", SDUSER.Userid "User ID", SDUSER.jobtitle "Job Title", ar.NAME "Role", al.name "Login Name", qdef.queuename "Associate Group", SDUSER.STATUS "Status(Active/Inactive)"
Convert existing support reps to use Active Directory auth (v14)
We are using SCP v14, and I would like to convert my existing support reps to use AD authentication (and only my support reports, not my contacts), without losing any of the existing tickets / history associated with them. And I'm not interested in scheduled
SCP v14 Teams integration documentation?
Where is the documentation with the necessary steps to complete in AzureAD for Microsoft Teams integration with SupportCenter Plus v14?
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