ManageEngine Forums


is there an application for Blackberry or Windows mobile for outside technicans to adminstrate support requests in an easy way ?



Replies (12)

Vinu Sreedharan Moderator
Hi Martin,

   We should have a mobile interface early next year.  We have already started to move in that direction.



Is there a status update to this request?

We are working on it. Let us update you soon.
SupportCenter Plus
Is there any update about SCP app on mobile devices?
The mobile web client of SCP is on the testing phase right now. Expected to be released with our next version.
Jai Anand K
SupportCenter Plus
Its in the testing phase , will be available in our upcoming release.

Can we assume from this response that an Android/iPhone app and/or compatible portal sites aren't being developed at present?
If not, whilst not a surprise given previous update/roadmap problems we've all had, I'd like to know why the two OS's which hold 52.5% and 15% respectively of the total market have been ignored, whilst a RIM and MS app, which combined only account for 12.5% of the market, has been taken ahead. (Table 2:
Is it yet another case of ideas only being floated within your development room?
Vinu Sreedharan Moderator

   We have developed a mobile web app for SCP using the jquerymobile framework that supports most smart phones.
   As Arun mentioned this is in the testing phase.
   We have also started developing the native app for SCP.  This will initially be done for iphone.


Yeah, well what happened to the Blackberry app?  I told you well over a year ago that we needed a Blackberry app, and if memory serves me correctly, you stated there would be one out by 4th quarter last year and said it would work with everything.

Believe it or not, the world does NOT revolve around the !@#$%^&* iPhone (Vinu - feel free to fill in the missing word yourself).

Or is this just a case of more crappy support for SCP?  Hey - while we are at it, how about getting the SCP wiki up to date along with the SCP road map (lets try to make it accurate to).


Vinu Sreedharan Moderator
Hi dcc,

   I guess you've not got what I said.  

   As a first cut, we have developed the mobile webapp that will support the following smart phones (the info is available from the link I posted in my previous post) :

  • Apple iOS 3.2-5.0 beta: Tested on the original iPad (3.2 / 4.3), iPad 2 (4.3), original iPhone (3.1), iPhone 3 (3.2), 3GS (4.3), and 4 (4.3 / 5.0 beta)
  • Android 2.1-2.3: Tested on the HTC Incredible (2.2), original Droid (2.2), Nook Color (2.2), HTC Aria (2.1), Google Nexus S (2.3) NEW. Functional on 1.5 & 1.6 but performance may be sluggish, tested on Google G1 (1.5)
  • Android Honeycomb NEW – Tested on the Samsung Galaxy Tab 10.1
  • Windows Phone 7: Tested on the HTC 7 Surround
  • Blackberry 6.0: Tested on the Torch 9800 and Style 9670
  • Blackberry Playbook: Tested on PlayBook version 1.0.1 / 1.0.5
  • Palm WebOS (1.4-2.0): Tested on the Palm Pixi (1.4), Pre (1.4), Pre 2 (2.0)
  • Palm WebOS 3.0 NEW – Tested on HP TouchPad
  • Firebox Mobile (Beta): Tested on Android 2.2
  • Opera Mobile 11.0: Tested on the iPhone 3GS and 4 (5.0/6.0), Android 2.2 (5.0/6.0), Windows Mobile 6.5 (5.0)
  • Kindle 3: Tested on the built-in WebKit browser included in the Kindle 3 device
  • Chrome Desktop 11-13 – Tested on OS X 10.6.7 and Windows 7
  • Firefox Desktop 3.6-4.0 – Tested on OS X 10.6.7 and Windows 7
  • Internet Explorer 7-9 – Tested on Windows XP, Vista and 7 (minor CSS issues)
  • Opera Desktop 10-11 - Tested on OS X 10.6.7 and Windows 7
   Native apps for various smart phones will be developed subsequently.  We have started with iphone.

   To know the difference between mobile webapp Vs native app, read this and the other numerous resources on the internet.

   Regarding the roadmap & the wiki, we will update it next week.