Technician Email Alert Not Sent
Hi,
Having a problem with the "Alert Technician by Email when a request is assigned to them" feature.
Email notifications aren't being sent to technicians when the technician is assigned the request via the "Assign Group or Technician" window from the Request View.
Notifications are sent to technicians when the request is assigned using the "assign to" feature from the All Requests page (and filtered variations of all requests).
Bug, corruption or something I'm doing wrong?
Regards,
Grant.
Having a problem with the "Alert Technician by Email when a request is assigned to them" feature.
Email notifications aren't being sent to technicians when the technician is assigned the request via the "Assign Group or Technician" window from the Request View.
Notifications are sent to technicians when the request is assigned using the "assign to" feature from the All Requests page (and filtered variations of all requests).
Bug, corruption or something I'm doing wrong?
Regards,
Grant.