Technicians logging requests for Accounts/Sites

Technicians logging requests for Accounts/Sites

Hi,

We are starting to use SDP-MSP 8.2 build 8201 and have a query about technicians logging requests.

All technicians are set up on the default technicians list and have appropriate permissions to create/edit requests.

They can create a new request, select themselves from the requester list, select the appropriate account/site and populate the request, but when they try to save that request there is a pop-up saying that the requester does not exist and offering to create one (see attached "pop-up.png"). This works, but creates a new requester against the account/site.

We have a large number of account/sites, and will end up with a large number of duplicate requesters for technicians - not ideal.

Is there any way a technician can log a request against an arbitrary account/site without needing to auto-generate a requester in that account/site?

Apologies if this has been covered elsewhere - I haven't been able to find anything using search functions within the forum.

Regards,
Nick.
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