Hi,

We are facing an issue when some users (not all) try to create a new request. When they click on 'save' they get the error message ' The request was rejected by the http filter. contact the server administrator'. Then we tested the same from the server using the same requester login and it was successful. I reviewed the serverout0.txt and found the error with the message ' The timeout may have occurred due to internet congestion'. We determined that the error is due to the internet connection.

My question is, how we can increase the timeout for that? is there any way? I know that is not a ServiceDesk Plus error but maybe we can avoid it increasing the time limit for the answer.

Thanks in advance 

Gerardo Varillas.