Ticket Auto-Assigning to Group

Ticket Auto-Assigning to Group

Hello,

Is there a way to have tickets, that come in through e-mail, auto-assign to specific groups. We were not sure if we could set up e-mail aliases for the account that our requesters send to and have the tickets filter to the appropriate groups based off the alias name.
We have expanded recently as a company and they would like to utilize ServiceDesk + within different departments to track and resolve issues.
Any assistance would be greatly appreciated.

Thank you,
Jesse
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