Tickets Created With Email Commands - Requester Field Doesnt Pull Requester From AD - Strange Behaviour

Tickets Created With Email Commands - Requester Field Doesnt Pull Requester From AD - Strange Behaviour

Greetings,


We have a system set up where emails generated by a form sends an email to our servicedesk plus implementation. The email is plain text. The tickets open just fine and the fields are populated, including the requester field. At first, we would receive emails upon each ticket created as the requesters are tied to our AD which includes email addresses. However, over time the requester fields continue to populate yet the requesters no longer receive emails and this happens:



What you are seeing is the requester field. The first option is the correct one, it is the AD linked database entry. The rest are added for some reason every time I enter a new ticket.


Please help! This is driving me nuts. i have tried display names, login names <domain\username>, emails, employee ID#s, basically every possible identifying field that is contained within the AD database.


Thanks!

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