Time spent for requesters
Dear Sirs,
I've checked in the forum and find similar requests from some users (many years ago) but no solutions.
The needed feature is to inform my requesters on the time spent (namely the sum of time spent WorkLogs for the same request) to give the solution and close his request.
I have two way to provide that information:
1. by the self-service portal - I've checked it but can't find this feature, requesters can see many details on the request but not time spent.
2. by mail notification on closed request - I've checked but can't find variables that I can add to my template to provide time spent informations.
A workaround can be to give at the built-in SDGuest role the ability to see WorkLogs, I think that this will allow requesters to see time spent in the self-service portal.
It's possible to find a solution? This can be very useful feature for us.
Thanks and have a nice day.
I've checked in the forum and find similar requests from some users (many years ago) but no solutions.
The needed feature is to inform my requesters on the time spent (namely the sum of time spent WorkLogs for the same request) to give the solution and close his request.
I have two way to provide that information:
1. by the self-service portal - I've checked it but can't find this feature, requesters can see many details on the request but not time spent.
2. by mail notification on closed request - I've checked but can't find variables that I can add to my template to provide time spent informations.
A workaround can be to give at the built-in SDGuest role the ability to see WorkLogs, I think that this will allow requesters to see time spent in the self-service portal.
It's possible to find a solution? This can be very useful feature for us.
Thanks and have a nice day.