Trying to get report from webcam (IT Component)

Trying to get report from webcam (IT Component)

Hello,

I was trying to get a report of our webcams which is counting as IT component, and I have recieved an error, I tried in different ways and my old saved reports are working with no problem.:

                               

               

Message              Dear user,

Unable to generate the report, So please contact servicedesk support for further assistance to resolve the issue and forward this mail and support file(s) to support@servicedeskplus.com

Error Trace         

java.lang.NullPointerException at com.adventnet.servicedesk.reports.utils.CoreReportDesigner.getQuery(CoreReportDesigner.java:5941) at com.adventnet.servicedesk.reports.utils.CoreReportDesigner.getQuery(CoreReportDesigner.java:5646) at com.adventnet.servicedesk.reports.utils.CoreReportDesigner.generateMatrixReport(CoreReportDesigner.java:3775) at com.adventnet.servicedesk.reports.utils.CoreReportDesigner.generateMatrixReport(CoreReportDesigner.java:3732) at com.adventnet.servicedesk.reports.action.ReportRequestHandler.runFreshMatrixReport(ReportRequestHandler.java:2506) at com.adventnet.servicedesk.reports.action.ReportRequestHandler.generateMatrixReport(ReportRequestHandler.java:906) at com.adventnet.servicedesk.reports.action.ReportRequestHandler.handleRequest(ReportRequestHandler.java:1899) at com.adventnet.servicedesk.reports.action.CustomReportHandler.handleRequest(CustomReportHandler.java:179) at com.adventnet.servicedesk.reports.action.ReportHandler.execute(ReportHandler.java:61) at org.apache.struts.chain.commands.servlet.ExecuteAction.execute(ExecuteAction.java:58) at org.apache.struts.chain.commands.AbstractExecuteAction.execute(AbstractExecuteAction.java:67) at org.apache.struts.chain.commands.ActionCommandBase.execute(ActionCommandBase.java:51) at org.apache.commons.chain.impl.ChainBase.execute(ChainBase.java:191) at org.apache.commons.chain.generic.LookupCommand.execute(LookupCommand.java:305) at org.apache.commons.chain.impl.ChainBase.execute(ChainBase.java:191) at org.apache.struts.chain.ComposableRequestProcessor.process(ComposableRequestProcessor.java:283) at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1913) at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:462) at javax.servlet.http.HttpServlet.service(HttpServlet.java:641) at javax.servlet.http.HttpServlet.service(HttpServlet.java:722) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210) at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210) at com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:196) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:224) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169) at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:70) at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:159) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:581) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98) at com.adventnet.authentication.CredentialAssociation.invoke(CredentialAssociation.java:73) at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:336) at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:927) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407) at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:987) at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:579) at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:309) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615) at java.lang.Thread.run(Thread.java:745)


              New to ADManager Plus?

                New to ADSelfService Plus?