Turn Emails into Tickets

Turn Emails into Tickets

Hello,

Our users are getting very security minded and are constantly forwarding us emails and asking if they are legitimate or safe. We want to track some of these emails to see if we are getting enough to A) block them somehow B) send out notifications to users of a large scale phishing attempt. 

We don't currently use any mail in functions. Email is configured, but we don't allow users to respond to tickets via email. I would like to have an alias setup say " isitsafe@mydomain.com" that users can forward these emails too, and then each email creates a ticket with the same Catagory, Group, and then Manipulate the subject to something like "Possible Security Concern | "Email subject" " or something of the like. 

i see there are email commands, but i'm not sure how to use them and can't find a good resource. or would this just be a business rule. 


Also note i took over this role "and service desk" about 2 months ago and have no prior experience with manageengine; so i may require some additional hand holding. 


Thanks,
Karl
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