Unable to add new incidents

Unable to add new incidents

We're using version 9223. We had this problem with 9220, but thought upgrading to 9223 would hopefully fix the issue. We are no longer able to create new incidents or service catalog requests. Whenever we create a new incident, we get automatically redirected to the Requests page that lists all open requests, and the incident is not created. At the top of the page, there is a blank message window with a red X--I've included a screenshot. We've opened a ticket with support (#7455702) and nobody has really helped us with it. Thanks.
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