When I attempt to configure both the Level 1 Response Time and Resolution time to include the $Ticket Owner + Myself, it appears that only the LAST one I set is carried through.

Example:

1.  Configure SLA as below

Response Time - Escalate to:

$Ticket Owner AND Me

Resolution Time - Escalate to:

$Ticket Owner AND Me.

2.  SAVE

3.  Review the current SLA

Expected:

Above Settings carried through

Actual:

Only One or the Other is set, with the explicit user selected (NOT $Ticket Owner)

I was attempting to use this mechanism as a reminder system for my helpdesk.  This is a much needed feature for us (now that SLAs are implemented).

Thanks