unpicked notification not working
Hi Support,
I have set up the "Send notification to technician(s) when a request in this group is left unpicked." to 1 hour to send an email to me - but i don't receive any notification and i know there are tickets in the queue - is there something I'm missing?
1) Database: PGSQL
2) Version and Build of ServiceDesk plus you are using: 9.1 Build 9100
I have set up the "Send notification to technician(s) when a request in this group is left unpicked." to 1 hour to send an email to me - but i don't receive any notification and i know there are tickets in the queue - is there something I'm missing?
1) Database: PGSQL
2) Version and Build of ServiceDesk plus you are using: 9.1 Build 9100