Upgrade failed from 8.2.0 Build 8214 to ManageEngine_ServiceDesk_Plus_8_2_0_SP-1_0_0

Upgrade failed from 8.2.0 Build 8214 to ManageEngine_ServiceDesk_Plus_8_2_0_SP-1_0_0

HI
My upgrade for servicedesk  is getting failed from build 8.2.0 to 8_2_0_SP-1_0_0 with error unable to start the db, possible server is running if so shutdown the server.or previous upgrade is failed and the message for the same will be displayed in command prompt.

I have tried the upgrade with service stop still the same error

any help is appreciated.
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