view desktop - Not Working

view desktop - Not Working

Hi,

I am a new user to ManageEngine and have created my server and connected one device.

I can see the device and audit SW and HW and display announcements.

However, when I go to remove control, I can connect to the device but when I select View Desktop it flashes Loading and then goes back to view Desktop again without displaying any messages or screens.



any ideas

Vince




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