VOIP Telephony System Integration with ServiceDesk Plus
Hi,
I would like to know if there are any directions in integrating VOIP Telephony System with servicedesk plus.
The details of the requester/caller seen in the telephony system (ex. CISCO) will be automatically captured in servicedesk plus.
This will be a great help since it will lessen the time of the tier 1 support in manually inputting the end-user/ caller's details in servicedesk plus.
I hope you can add this in your future developments. Looking forward for this feature.
Thanks,
Ella
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