VOIP Telephony System Integration with ServiceDesk Plus

VOIP Telephony System Integration with ServiceDesk Plus

Hi,

I would like to know if there are any directions in integrating VOIP Telephony System with servicedesk plus.

The details of the requester/caller seen in the telephony system (ex. CISCO) will be automatically captured in servicedesk plus.

This will be a great help since it will lessen the time of the tier 1 support in manually inputting the end-user/ caller's details in servicedesk plus.

I hope you can add this in your future developments. Looking forward for this feature.

Thanks,

Ella












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