Sometimes, a request might involve multiple technician work. In that case, the request can be divided into several tasks and each task can be assigned to a technician/group.

For example, consider a scenario where a new employee joins the organization. There is a list of tasks that need to be performed such as seating location, providing a computer/laptop, installing necessary software, connecting telephone links, entering the employee's name in the active directory and so on. These operations can be considered as separate tasks and be can assigned to different technicians.

In the latest version of the ServiceDesk Plus, we have provided a link in the Requests List view to view the Tasks.

Thanks

K. Andrew Navin

SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice

Thank you very much for your reply. Somehow it doesn't show that I posted that question. Anyway, so is it considered best practice to make a task for every request? I think we would easily get confused if sometimes requests are blank and not realize that there are tasks on a separate tab.

In the version 8108 the Task count will be shown in Request list view and Request count will be shown in Task list view. Additionally in Request list view, the Technician will have the ability to view whether a Request has tasks and details of Tasks for the Request. Also a new filter 'My Pending Requests or Tasks' has been added. This will list Requests that are pending for the technician or Requests with in which Task is pending for the technician.