When Addressing a Reply or Forward

When Addressing a Reply or Forward

Is there a setting so that you can type in a Contact/Support Reps User Name, instead of their email address?

Example...user name is Shari Smith, but the email address is Cherrybug@domainname.com ....

Right now with our setup, you have to type in " Cherrybug@domainname.com" (or at least the first part) to get the address to come up. Just wanting to see if there is a setting where we could instead type in "Shari" and have the cherrybug address come up.

Thanks!
Shari
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