Hi,

We apologize for the delay in responding to your query. We faced
a few DCOM security related problems while scanning the Windows98
computers in our environment, and hence currently we are not in a
position to ensure auto-discovery of Windows 9X computers using
ServiceDesk Plus. We are analysing the problem and will get back
with further progress.

Meanwhile we suggest to test the following approach and get us
back with the results.

Even if WMI is installed, WMI service will not start
automatically in computers running on Windows 9X. To start the
WMI service automatically, you must make the following changes in
the target computer's registry :

1. Select Start > Run. Type REGEDIT in the text field and press
Enter. This opens the System Registry Editor.

2. Under the key HKLM\SOFTWARE\MICROSOFT\OLE, set EnableDCOM? to "Y"

3. In the registry under the key HKLM\SOFTWARE\MICROSOFT\OLE, set
EnableRemoteConnect? to "Y"

4. In the system registry, navigate to
\HKLM\SOFTWARE\Microsoft\wbem\cimom, and set AutostartWin9X to "2"

5. Restart the computer.

Now try scanning the Windows 9x Computer using ServiceDesk Plus.
If there aren't any DCOM Security related problems the computer
will be scanned. Please provide us the result of the above
suggestion.

As said earlier currently we are analysing the problem and will
get back with further update.


Thanks,
Prathees.R
[ServiceDesk-Plus Support]

I tried the above solution but in vain.
It gives the following error when i scan Win98 Machine(Same from begining).

"Could not open telnet port..."

Please help me out i am desperate to implement it on my network. Please let me know the solution as soon as possible.

Sorry the Error is precisely the following..

"FAILURE : Connection to Telnet Service in the workstation failed. "

Shanu :

Thank you very much for trying out the solution suggested earlier. As mentioned earlier we are also facing few problems in scanning Windows 98 computers using WMI. We will update you, when the problem is solved.

From the error messages you have mentioned, we suspect that the WMI Service is not running in the target computer. Kindly, check if a process named "winmgmt.exe" is running in the target Windows 98 computer.
FYI : To see the list of Processes running, click ALT+CTRL+DEL > Task Manager.

If this process is not running, then start it manually :
1. Click the Start button, and then click Run.
2. In the Run dialog box, enter winmgmt
3. Try Scanning the computer through ServiceDesk Plus.

Please do let us know the result of this operation.

Thanks,
Prathees.R
[ServiceDesk-Plus Support]

No it is still not working !! Sorry for late reply !

Dear Shanu,

Thank you very much for trying out the procedure mentioned earlier.

On analysing WMI in Windows 98, we found that there are few changes to be made in the application. WMI in Windows 98 require a different authentication mechanism from that of Windows NT and later versions.

Currently we are working on this and will update you when the solution is available.

Thanks,
Prathees.R
[ServiceDesk-Plus Support]

Dear Friends,

Greetings from ManageEngine ServiceDesk Plus !

Support to scan Windows 98 computers using WMI is now available in ServiceDesk Plus [Release 4.1]. Given below is the procedure for setting-up WMI in a Windows 98 workstation, to scan it using ServiceDesk Plus.

INSTALLING WMI :

Windows Management Instrumentation and DCOM do not come pre-installed with Windows 98. These two can be installed as add-on in the Windows 98 computers.

WMI for Windows 98 is available at :
http://www.microsoft.com/downloads/details.aspx?FamilyId=98A4C5BA-337B-4E92-8C18-A63847760EA5&displaylang=en

DCOM for Windows 98 is available at :
http://www.microsoft.com/downloads/details.aspx?familyid=08b1ac1b-7a11-43e8-b59d-0867f9bdda66&displaylang=en


INVOKING WMI:

Even if WMI is installed, WMI service will not start automatically in computers running on Windows 9X. To start the WMI service automatically, you must make the following changes in the target computer's registry :

1. Select Start > Run. Type REGEDIT in the text field and press Enter. This opens the System Registry Editor.
2. Under the key HKLM\SOFTWARE\MICROSOFT\OLE, set EnableDCOM? to "Y"
3. In the registry under the key HKLM\SOFTWARE\MICROSOFT\OLE, set EnableRemoteConnect? to "Y"
4. In the system registry, navigate to \HKLM\SOFTWARE\Microsoft\wbem\cimom, and set AutostartWin9X to "2"


CONFIGURING WMI :

Certain configurations needs to be performed in the Windows 98 computers' WMI for connecting it from remote computers.

1. Select Start > Run. Type WBEMCNTL in the text field and press ENTER. This should open "WMI Control" frame.
2. Click on the "Advanced" tab.
3. Check the "Enable Anonymous Connection with share level security" check box.
4. Click "OK"
5. After performing all the above mentioned modifications, restart the machine.


For any further assistance kindly mail us at support@servicedeskplus.com , we shall be glad to assist you.
Assuring you the best of our services, always.

Thanks & regards,
Prathees.R
[ServiceDesk-Plus Support]

Hi,

I have the same problem that all win98 computer cannot be scanned by SDP. I've followed the procedures mentioned ( installed WMI, DCOM, edit the registry and run WBEMCNTL) in this thread but failed. All Windows 2000 computers all OK. But Win XP computers also share the same problem as Win98.

For your information, I'm testing SDP. If I can solve these 2 problems, we will surely go for purpasing it.

Hi Felix,

Could you please provide us your contact information? We would like to resolve this problem for you over a webEx at the earliest. Kindly provide us your email ID and phone number.

We are eager to get this problem resolved at the earliest.

Have a great day.
Aarthi.

Hi,

Thanks for your prompt reply. My email address is felix.cheung@charming-hk.com.

Best Regards,

Felix

I have the same problem can you please tell me the reason I have configured everything properly but still i am not able to scan

and i cant have ur webex session plz help

any updates

I too have the same problem. I have followed the instructions and Install WMI and DCOM. Performed the required changes in the registry and advanced tabs. I receieve the following error when trying to scan a machine:

FAILURE : General failure while performing the operation.

This machine has been added manually and I am trying to update it using the "Scan now" option. This machine is present in a domain but does not use Share-Level security, it uses Domain security whether this makes any difference.

Any further help appreciated.

Hi,

We apologize for the delay in responding.

Thank you for the information. Will it be possible for you to configure any one of the Windows 98 computers in your network to Share-Level security and then scan the computer using SDP. This will help us to analyze the problem better.

Also we would like to know if the Windows 98 computers can be connected using the "wmimgmt.msc" from the server running SDP.

a) Go to Start -> Run -> Type "wmimgmt.msc" in the server running SDP.
b) In the Windows Mgmt Infrastructure window that pops click "Action" -> "Connect to another computer".
c) Select "Another Computer" and enter the target Windows 98 computer name.
d) Change the login information. (Provide login information that has administrator privilege in the target computer)
e) Now the left frame in the main window will appear as "WMI(<ComputerName>)". Click on this and select Properties.
f) Please do send us the output in the window that pops-up to support@servicedeskplus.com (snapshot of the output will be helpful)

Please send us your contact information (email and phone number) so that we shall have a Web-ex (Desktop Sharing) with you to analyse the problem further.

Kindly do update us the above information. Thanks for your understanding.

Regards,
Prathees.R
[ServiceDesk-Plus Support]

i applied the service pack , and it worked. hmm? on one machine. will try to test on another

Guest,

Please let me know the steps that you followed to make the Windows 98 discovery work in ServiceDesk so that it helps users like me.

-Partha-

I get this when I try and connect from a win2000 server to a win98 machine setting it up the way you describe and trying to connect using wmimgmt.msc

Failed to initialize all required WMI classes.

Win32_Processor: Win32: The authentication service is unknown.
Win32_WMISetting: Win32: The authentication service is unknown.
Security information: Win32: The authentication service is unknown.
Win32_OperatingSystem: Win32: The authentication service is unknown.

Hi

Currently we are analyzing on certain WMI based issues in WINDOWS-98. We will try to fix this at the earliest. Sorry for the inconvenience.

Regards
Sudharsan.S

I've gotten it to sort of work now. I had to change the access control from share-level to user-level in the network settings. Then I had to manually add the PC to servicedesk. You can then scan the manual entry and it finds most of the info.

thanks for the info,

We will add this to your knowledge base so that it will help others too.

keep posting your ideas and suggestions.

regards
karthik