Workflow tasks on Serivce Requests that require approval
When creating a workflow with a set of Tasks for a "Service Catalog Service" that requires approval, why are the tasks created and assigned before the request is approved?
Is there a setting somewhere that I have missed to make this work correctly?
Let me describe the Service.
The service contains 7 tasks to complete yet it requires approval first. I set a "Stage one approver" and selected these options:
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When the Service is filled out, the approval gets sent immediately as intended but the tasks are still sent to the individual Technicians before an approval decision is made. What setting have I missed?
Is there a setting somewhere that I have missed to make this work correctly?
Let me describe the Service.
The service contains 7 tasks to complete yet it requires approval first. I set a "Stage one approver" and selected these options:
When the Service is filled out, the approval gets sent immediately as intended but the tasks are still sent to the individual Technicians before an approval decision is made. What setting have I missed?