ManageEngine - Customer Support and discussion forums for ManageEngine

Assign a Request Template based on a Business Rule

[2 Replies]

last response by servicedeskplussupport (Employee) in ServiceDesk Plus at 12:36

servicedeskplussupport responded at 12:36.

Last Reply of 2

Last Reply of 2

1 user likes this idea

[Widget - Google Maps] - Ability to set options

started by raplemie in OpManager at 08:02

1 user likes this idea

1 user likes this idea

SMS Notifications - Set to use only out of hours and only certain customers or SLA types?

started by aptwar in SupportCenter Plus at 05:26

1 user likes this idea

5 users like this idea

Conversations page - increased info

[36 Replies]

last response by aptwar in SupportCenter Plus at 04:08

aptwar responded at 04:08.

Last Reply of 36

Last Reply of 36

41 users like this idea

Releases/Hotfixes/Roadmap Info/ and Delays

[3 Replies]

last response by aptwar in SupportCenter Plus at 04:07

aptwar responded at 04:07.

Last Reply of 3

Last Reply of 3

6 users like this idea

Warranty display should be based on purchase/contract date and alert if expired

[1 Reply]

last response by aptwar in SupportCenter Plus at 04:06

aptwar responded at 04:06.

Last Reply of 1

Last Reply of 1

19 users like this idea

Emails containing High importance flag should go to high priority automatically

[3 Replies]

last response by aptwar in SupportCenter Plus at 04:06

aptwar responded at 04:06.

Last Reply of 3

Last Reply of 3

16 users like this idea

Increased info - Conversations page

[2 Replies]

last response by aptwar in SupportCenter Plus at 04:03

aptwar responded at 04:03.

Last Reply of 2

Last Reply of 2

19 users like this idea

Assign a secondary engineer/group if you are set to OUT?

[6 Replies]

last response by aptwar in SupportCenter Plus at 04:03

aptwar responded at 04:03.

Last Reply of 6

Last Reply of 6

12 users like this idea

Last action needs to be seen on report, even if it's notes

[9 Replies]

last response by aptwar in SupportCenter Plus at 04:02

aptwar responded at 04:02.

Last Reply of 9

Last Reply of 9

12 users like this idea

Email Notifications and attachments to requests

[2 Replies]

last response by aptwar in SupportCenter Plus at 03:58

aptwar responded at 03:58.

Last Reply of 2

Last Reply of 2

26 users like this idea

Open / Close in one action if customer on phone and issue resolved

[2 Replies]

last response by aptwar in SupportCenter Plus at 03:53

aptwar responded at 03:53.

Last Reply of 2

Last Reply of 2

6 users like this idea

Unapproved contacts changed to approved - no notification

[1 Reply]

last response by aptwar in SupportCenter Plus at 03:52

aptwar responded at 03:52.

Last Reply of 1

Last Reply of 1

8 users like this idea

Split request feature doesnt send Acknowledgement to contact

[1 Reply]

last response by aptwar in SupportCenter Plus at 03:51

aptwar responded at 03:51.

Last Reply of 1

Last Reply of 1

8 users like this idea

Closing Call - Optional Notes/Dropdown option

[3 Replies]

last response by aptwar in SupportCenter Plus at 03:51

aptwar responded at 03:51.

Last Reply of 3

Last Reply of 3

7 users like this idea

Notification of Email Attachment only seen on inital request

[1 Reply]

last response by aptwar in SupportCenter Plus at 03:49

aptwar responded at 03:49.

Last Reply of 1

Last Reply of 1

5 users like this idea

SupportCenter Zoho Wiki Page showing features and fixes please! (like ServiceDesk has!) :-)

[20 Replies]

last response by aptwar in SupportCenter Plus at 03:43

aptwar responded at 03:43.

Last Reply of 20

Last Reply of 20

1 user likes this idea

"last updated on" behavior for merged request

[2 Replies]

last response by Guest in SupportCenter Plus on 17-Mar

Guest responded on 17-Mar.

Last Reply of 2

Last Reply of 2

1 user likes this idea

Deleting configurations

[1 Reply]

last response by romanus (Moderator) in Desktop Central on 15-Mar

romanus responded on 15-Mar.

Last Reply of 1

Last Reply of 1

1 user likes this idea

Reports and Dashboards

[3 Replies]

last response by arulmani in ServiceDesk Plus on 15-Mar

arulmani responded on 15-Mar.

Last Reply of 3

Attachments

- Download
- Supervisor_View_Dashboard.JPG
- Size: 501.54 KB Downloads: 23
- Download
- SLA_Compliance_Dashboard.JPG
- Size: 317.32 KB Downloads: 17
- Download
- Agent_View_Dashboard.jpg
- Size: 385.43 KB Downloads: 19

Last Reply of 3

Unassinged requests and updates from users.

[1 Reply]

last response by servicedeskplussupport (Employee) in ServiceDesk Plus on 15-Mar

servicedeskplussupport responded on 15-Mar.

Last Reply of 1

Last Reply of 1

1 user likes this idea

Other Asset Reports

[1 Reply]

last response by servicedeskplussupport (Employee) in ServiceDesk Plus on 12-Mar

servicedeskplussupport responded on 12-Mar.

Last Reply of 1

Last Reply of 1

1 user likes this idea

Make software reports more useful

[1 Reply]

last response by andyfoxccp in ServiceDesk Plus on 12-Mar

andyfoxccp responded on 12-Mar.

Last Reply of 1

Last Reply of 1

Additinal search capabilities: Notes, Conversations, and Boolean operators

started by Guest in ServiceDesk Plus on 12-Mar

2 users like this idea

Enhanced information about pending replies on requests

[1 Reply]

last response by servicedeskplussupport (Employee) in ServiceDesk Plus on 11-Mar

servicedeskplussupport responded on 11-Mar.

Last Reply of 1

Last Reply of 1

Response title

Assign a Request Template based on a Business Rule

[Widget - Google Maps] - Ability to set options

SMS Notifications - Set to use only out of hours and only certain customers or SLA types?

Conversations page - increased info

Releases/Hotfixes/Roadmap Info/ and Delays

Warranty display should be based on purchase/contract date and alert if expired

Emails containing High importance flag should go to high priority automatically

Increased info - Conversations page

Assign a secondary engineer/group if you are set to OUT?

Last action needs to be seen on report, even if it's notes

Email Notifications and attachments to requests

Open / Close in one action if customer on phone and issue resolved

Unapproved contacts changed to approved - no notification

Split request feature doesnt send Acknowledgement to contact

Closing Call - Optional Notes/Dropdown option

Notification of Email Attachment only seen on inital request

SupportCenter Zoho Wiki Page showing features and fixes please! (like ServiceDesk has!) :-)

"last updated on" behavior for merged request

Deleting configurations

Reports and Dashboards

Unassinged requests and updates from users.

Other Asset Reports

Make software reports more useful

Additinal search capabilities: Notes, Conversations, and Boolean operators

Enhanced information about pending replies on requests

Insert Link

Insert Object [for YouTube videos and the like]

Add Image