Restore deleted file
Hi, I've accidentally deleted a file in a pc with the file manager tool in system manager. How does the file delete work? Is it possible to restore the file? i can't find it in the recycle bin of the pc. Thanks, Matteo
Client installation broken
Hello everybody, I'm having the following situation here. I installed Endpoint Central via instructions, and finally tried to distribute the agent to the related machines. Trusting in what has been done, my dumb idea was to distribute it to all of them.
Agent Remover
Endpoint Central has Agent Remover?
Uninstalling Endpoint Central
I have endpoint central installed on several servers. The Endpoint server is crashed and no longer a working system. I cannot uninstall the agent from the old server and because of that cannot install the agent from the new server I am using. I downloaded
Announcement Font
Would it be possible to add a feature that would enable us to change the font in an Announcement. The Times New Roman font looks very basic. A cleaner font such as Calibri, Arial or Helvetica would give a much more modern impression.
Agent Installation error
Hello, I'm trying to install the agent on a PC, but get an error that states Incorrect function. This is a Windows 10 (22H2) PC with more than enough disk space. Any pointers?
Push Announcements Faster
The announcements should push much faster than the 90 minute refresh. If we have an urgent situation come up and we need to push out an announcement, we have to use other methods because of how the EC announcements work. It's not a lot of data, and it
Optional Forced Reboot ?
Is it possible to force a reboot of PCs if they haven't restarted/rebooted in X number of days? There's no need to enforce it for end users that are rebooting regularly, but if they go for 7 days and haven't restarted, we'd like to make them. Of course,
Cant USB boot HP PXE for image on some models
When I created the USB Boot media there is already an .exe for HP drivers "sp132903.exe" When I boot with the usb, it shows an error that the network is not connected. How do I update the USB boot image with other drivers? If I go to the link for upload
Shutdown/Startup order for associated dependent application servers
How do you handle shutting down and starting up associated dependent application servers in a defined order? Here is a quick example. Shutdown order: 1 - Web Server 2 - Application Server 3 - SQL Server Startup order: 1 - SQL Server 2 - Application Server
Faster Announcements
We had a recent system outage, and we decided to send an announcement to every computer on our network. We created a message and setup a window of 2 hours to send this notification. After 2 hours it shows that 699 PC's have received out announcement. We have almost 1800 PC's on our network. It is taking way to long to send announcement to all of our users. My question is, is there a way to send announcements instantly or at least faster to all of our users? Darko Tepavcevic
How to send announcements to Host?
Good Day Please advise if there is a method to send an announcement to a hostname instead of the username. I have a user using multiple workstations and would like to send an announcement to that user on a specific hostname only, not all workstations
Remote reboot does nothing
Just upgraded to 10.1.2220.12 hoping it would solve this; remote reboot does nothing. not sure why. I try to do timer 0, or add a timer... doesn't matter. there is no prompt on client and nothing happens. other things seem to be working.
Wake on LAN
Has anyone gotten WOL to work in their environment? I have enabled all the required settings but now because of disabling deep sleep state Desktop Central still thinks our computers are on when they are not. This still doesn't work even after following
Error after disabling HTTP?
We recently upgraded Endpoint Central to 10.1.2220.4. Has a new security score type feature and automatically disabled HTTP after a certain number of days. In the remote control module, I'm now seeing the following alert which I believe is caused
Desktop Central Agent Installation Fail
Hi Everyone, I am trying to install our desktop central agent manually, because it has not been applied automatically (as is usual via group policy), and I keep getting the following error: This advertised application will not be installed because it might be unsafe. Contact your administrator to change the installation user interface option of the package to basic. Then the installation fails. We have 200 other devices that work no problems but this one seems to be an unusual issue in our environment.
Remotely Wipe workstation
Recently I needed a way to remotely wipe a machine, and we do not currently have any MDM licenses. So I found a quick powershell script that connected to the Windows 10+ WMI / MDM method and can do a factory reset with full wipe. I found the original
Tools menu since 10.1.2138.16 update
Is anyone else having issue with accessing any of the tools(command prompt, registry editor, etc) in the tools menus since the last update? Works fine if you go to Tools>System Manager>Manage>Select your tool But its broken everywhere else, for example
Do WOL require DS to work?
Currently using the cloud desktop central and for some reason, the DS services have stopped functioning. So my question is: - Do managed computers require the DS in working condition in order for WOL to work? When attempting to WOL a computer from the
WOL across subnet
Hi, I have question about function wol in Desktop Central. Normally, wol send the magic packet to turn computer on but the packet send by boardcast traffic so it can only turn on within same network (L3 device will drop boardcast by default). I wonder
Encryption Status via API
Howdy, I've reviewed the API documentation at www.manageengine.com/products/desktop-central/api/ and have not found an answer there... I was wondering if there is a way via the API to check the encryption status of devices, i.e., BitLocker, FileVault2,
Issue in Size Sorting in File Manager
Team, Would like to bring your attention to an issue in the Size sort in File Manager. It sorts based on text rather than numerical. Thanks! JABIR
Desktop Central - Scheduled Reboot
Hi, When scheduling a reboot through the Tools function of Desktop Central, do the devices in question need to stay connected to the Desktop Central servers after this has been scheduled or will the reboot still function as scheduled if the devices go
Desktop Central Cloud System Manager Not Loading
I use DC cloud and our agents recently updated to version 10.0.489.W. Today whenever I try to use anything in System Manager I get an infinite loading screen. I am still able to do a remote desktop session. I am not sure if this was caused by the update
Wake on LAN from quick menu not working | Javascript error in file
Desktop Central Version 10.0.600 Just to let you know that there is a bug in resourceAction.js that prevents the "Wake Up Now" function in the quick action menu from working. Error in line 161: "isPMP_VMP" is not defined: 161 if(isPMP_VMP == 'true')
Apple computer with SEP (Symantec Endpoint Protection) installed.
Hi What should I do so that SEP does not delete Agent DC10 on aplle computer? Greetings Mateusz Wiśniewski
Associate Individual Domain Admin accounts with Individual Technicians
Hello, I am currently in the process of setting up Desktop Central and getting it configured for our domain. As it currently stands, our technicians all use a regular user account in Active Directory for their day to day tasks, and then use a separate Domain Administrator account that is associated to them whenever they need to use elevated privileges. The way we currently have Desktop Central technicians set up, is by granting them access in ServiceDesk Plus. That means that it assigns them the
Manage Chrome Extensions
Is there a way in Desktop Central to manage extensions installed in web browsers, specifically Chrome? I would like to be able to at a minimum run an audit of what extensions users have installed and ideally add and remove extensions as needed from Desktop Central. Does this functionality already exist or is it possibly on the road map for the future?
Scheduled Shutdown Task Alerting and Reporting
Have been using the "Schedule Shutdown" tool in DesktopCentral for a long time for monthly server reboots. Have more than 40 tasks now all with varying Days and Times. The biggest issue with this has been the lack of reporting and non-existent alerting. Is there any way to configure alerts to be sent if one of these Scheduled Shutdown Tasks "fails"? Also, is there any way to configure a report that lists all of the Scheduled Shutdown tasks along with their last Run Success/Failure status? Would
WOL is not working if more than one Client is selected
If we want to WOL some Clients, this works only if a single Client is selected. Since a few months, WOL does not wake Clients if more than one Client is selected. Is there someone with the same issue and solution to the problem? Kind regards Rainer
Send mass command prompt commands?
I have a command that i'd like to send out to multiple computers. They are all windows machines and they are all command prompt commands. Is this possible, or do I have to go through each computer individually using the System Manager command prompt tool? Thanks! -Joe
Skip OS Deployment
Hi Is it possible to skip the OS Deployment if there is already an OS installed? Currently another PXE Boot Solution is used to reinstall an Computer if it has the Flag for it and if not it will just skip the deployment as there is no Task for the Computer and boots into the normal OS. As we don't want to touch all Computers BIOS Settings and make the PXE Boot the Option after the Harddisk, something like a "Skip if OS already installed" would help. Also something like a Flag to restage the Computer
System Manager Field Chooser
Having the ability to search for computers in System Manager via the Description field would be a huge benefit. My point, when joining computers to Active Directory we use the Asset ID for the computer name and the Description field to identify the users. This way a computer is joined to Active Directory once during its life-cycle, greatly reducing the time a support technician spends renaming computers. By having the ability to search the Description field when providing support using System Manager
Software Metering in DesktopCentral
Hi I have a question regarding the software metering in DesktopCentral. I saw that there is a possibility to do software metering - but it doesn't work as I expected it to do. The first thing is I have create two different rules to test the metering - the first is for Firefox the second one is for Adobe Acrobat DC Reader - both are not showing any results in the Metering Report. My question is why is there no possibility to measure all software usage frequency without configuring any non working
Chat confirmation
Is there any option to display a popup window when I open a new chat to one of my colleagues via "Tools -> Chat -> specific user"? Like that popup that can be displayed when opening a remote connection to a pc.
OS Deployment
How do i use an existing Ghost image or ISO to create an image file for Desktop Central's OS deployment? I have a ghost image file which is a sysprep'd SOE image that I have created, but its at the point where when i image the file, it starts the sysprep process for Windows. I want to use that file as part of the OS Deployment tool in Desktop Central, but i can't find instructions on how to do that.
File Manager poorly designed
1. Date format does not follow account setting - I use DD/MM/YYYY, but file manager shows MM/DD/YYYY and when you try to sort using date columns, it sorts by month first which is totally useless. The rest of the GUI for Desktop Central seems to adhere to my format 2. Cutting files within same volume uses copy/delete and thus wastes time as well as risking a timeout from the browser - a "move" should be instant on the same volume 3. Don't use the word "cut", use "move" - this isn't a word processor
How do I change automated reports' "Regards, Desktop Central MSP Team" signature?
Under Reports > Schedule Reports, I have a weekly report that sends PDFs to clients and has a short message in the e-mail. However, at the end of the e-mail it says: "Regards, Desktop Central MSP Team." Is there any way I can change this to something else, or delete it entirely?
Scheduled WoL/Shutdown - Dynamic Groups?
I do not have the option to apply scheduled shutdown/WoL jobs to dynamic groups. Only static groups. Is this an issue for me or by design? the impact of this is that we have to manually add computers to the scheduled WoL/Shutdown jobs as they join the network, this is a real pain with hundreds of PC's.
Freezing Windows 10 PC when remoting in
Hello all, I am having an issue that happens to about 30% of the windows 10 PCs in my environment. When trying to remote access them from desktop central, I can work for about 5 seconds and then the user's PC will completely freeze and have to be power cycled. This only happens to Windows 10 PCs and only some of them. Is anyone else experiencing this or able to provide some information on how I can prevent this from happening? Thanks
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