where is the SDP installation logs located in ubuntu 22
Hi Servicedesk Community, I am installing ManageEngine_ServiceDesk_Plus 13004 using ./ManageEngine_ServiceDeskPlus_MSP_64bit.bin -console command and encountered the following error below, any ideas where the logs are located? it's not mentioned in the
Query survey results for last 7 days
We are working on a scheduled report to email us all survey results for the past 7 days. For that, we are trying to build up a query that can extract the required survey results and we fail to do so as the queries are not generating any output nor error.
Usa a common requester for different Acconts
HI, Use a common requester for several accounts? I'm sure I'm not the only person facing this issue with the MSP product. It is not a unique scenario to have customers, departments, or organizations that share a common requester. Not having a solution
Need help with script
Hi, I need a script for the requester confirm that certain things are placed right, when i first tried it executed twice, so i searched for a similar topic on the forum and i found it but now it dont stop the request submission if the requester press cancel if ($CS.isFormSubmit()) { var x = confirm("É um teste?"); if (x === false){ alert("Refazer"); $CS.stopFormSubmission();} else {alert("Tá bala");} }
Notifications for changes to the due date
Dear all, Is it possible to send an automatic notification to the requester when the technician manually (Or generally when an adjustment of the DueDate takes place) adjusts the due date? Regards Anish
End of Life Announcement for Microsoft Exchange Web Services (EWS) for Exchange Online
Dear users, We would like to bring to your attention that Microsoft will retire their Exchange Web Services (EWS) for Exchange Online and Office 365 starting from October 1, 2026. https://techcommunity.microsoft.com/t5/exchange-team-blog/retirement-of-exchange-web-services-in-exchange-online/ba-p/3924440
Upgrade - Skip backup
Hi, How can we bypass the backup requirement during an upgrade to 14600? We have an external database and backup system and I don't want to have to wait hours for the inbuilt backup to run during downtime... Topic with information about skip backup not
File size on videos in solutions
Finally we have video support in solution, but it says that it's limited to 10 MB videoes? Is it possible to change this limit to like 99 MB as we can do with attachments?
SDP MSP - v14700 - Migrate form Postgres to MS-SQL
Hello, I need your help with the updated manual to proceed with the migration from Postgres to MS-SQL (Windows), due to the public info looks outdated (backupdataold.bat is not present in the last version): https://www.manageengine.com/products/service-desk-msp/help/adminguide/general-features/database-migration.html
Mobile app - asset scan option in SDP MSP
In the SDP MSP mobile app, both Android and iPhone & iPad did not have the option for Asset scan and asset details. few customers demanding this feature to have in the SDP MSP app.
ManageEngine ServiceDesk Plus MSP - version 14.7 - Build - 14700 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.7 - Build - 14700 Released. A couple of enhancements available along with this release are as follows : SDPMSP-17227: External Frame support for Home and request modules
api v3 get image from description (notifications or notes)
Hi! How to access the images in the description of notifications or notes? use 14.5 Build 14507 I noticed that I can get an image from request's description, use this request: /api/v3/requests/XXXXX/images/XXX?key=*image_token* but when i try to get an
Transfer Request from Old Server to New Server without affecting the Configuration
Customer wants to migrate the SDP MSP to New Server. This is the scenario: Old Server : Has two Accounts Messy Categorization and Template Created Full Backup from Schedule Backup Must be up and running during migration since other Accounts is still using
Can the Tasks be made visible for Requesters?
We have a requirement of making the Tasks (of a Service Request) visible to the Requester. Can this be achieved from ServiceDesk Plus MSP?
ServiceDesk Plus MSP Utilizing ManageEngine DesktopCentral Agent For Inventory
Dear Users, We would like to inform you that ServiceDesk Plus MSP- Remote Asset Explorer (RAE - Distributed scan) will soon be using ManageEngine Desktop Central’s scan component (Desktop Central Agent/DC) for the inventory of Windows, Mac, and Linux
First Responce in Servicedesk Plus
I'm currently using ServiceDesk Plus for MSP. Is there any another ways to mark first response except sending E-mail message? For example when technician calls back to requester by phone,I think it can be determined as first response. Is there any ways to mark it in Request and stop timer for first responce? I mean tool like "Mark as first response sent" available in Support Center Plus. Thank you!
ManageEngine ServiceDesk Plus MSP version 14.6 - Build 14620 is released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.6 - Build - 14620. We also released a couple of features in the recent hotfix releases. Please refer to the Migration path and the read me available to upgrade your SDP
ServiceDesk Plus MSP: Change Account by Business-Rule depending on keyword in subject
Hi all, Environment: ServiceDesk Plus MSP v14610 (postgresDB) with a partnering helpdesk we share support for same customer. The partnering helpdesk uses only one email-address to create a request in our ME. To distinguish between diffrent accounts/customers
api v3 get image from description (notifications or notes)
Hi! use 14.5 Build 14507 I noticed that I can get an image from request's description, use this request: /api/v3/requests/XXXXX/images/XXX?key=*image_token* but when i try to get an image from notification or note's description: request: /api/v3/requests/385431/notes/88225/images/1254?key=bd2e40fb7041610e18927e173b88b317ebc792ed885b81b31954cd040434b08f1de3b954a08f1a467b16da2cfdfb6cc7ef655e6ff78e337cc5705b0839e2a26dc2e6f267
closed by
We use Service desk in my workplace , I have had a look in the advance search options but can't really find a solution , I am looking for a way that I can find all the closed tickets by a particular user So even if the tickets belong to user A and user B closes the ticket , is there is a way to find out all the tickets that user b has closed off
ManageEngine ServiceDesk Plus MSP 2023 Update
Dear Valued Customers, Greetings for the day. As we bid farewell to the old and embrace the new, we wanted to take a moment to express our gratitude for your continued support and partnership throughout the past year. As we step into 2024, we are excited
SDP MSP - v14.5 Build 14507 - Email Schedule Report Error
Hello, good day, I am encountering the following error when programming an email report; upon receiving the email, the following error occurs.
Widget with user assets
I need to create a widget with resources for a dashboard. The question is how to get the logged in user's ID so that after logging in he can see only his resources?
Edit the filter list
Hello, Our SDP-MSP users asked whether it is possible to disable some filter items under 'Requests': Could you tell me in which table these items are stored? Thanks in advance. Kind regards, Kerim Berkeveld
Service Desk API - Error - Unable to parse the JSON
Hi Team, Im getting an error while querying the API - /api/v3/requests any help is appreciated -- Error Details : -- { "response_status": { "status_code": 4000, "messages": [ { "status_code": 4001, "field": "input_data", "type": "failed", "message": "Unable
ManageEngine ServiceDesk Plus MSP version 14.5 - Build 14507 is released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.5 - Build - 14507. We also released a couple of features in the recent hotfix releases. Please refer to the Migration path and the read me available to upgrade your SDP
SAML Login Not Showing Up on SDP+ Login Page
I have configured SAML Single Sign-On with Entra ID (Azure A/D) as the Identity Provider according to the documentation provided by ManageEngine Support. However, my ServiceDesk Plus MSP login page does not give the option to sign-in with SAML. Is there
Scheduled Request option
Hi team sorry, but I cannot see anymore the scheduled request option on my Admin portal, maybe is this feature moved inside other section? We used to use this feature to plan an automatic opening of request thanks I'm on 14304 thanks
Unable to stop Sync between SDP and Analytics
Please can you assist, the sync between Analytics and SDP has been going on for a few days but the sync does not actually take place. I would like to force stop the sync and add the Analytics back.
Business rule to share request to department
Hi, I would like to create a business rule that can share a request to users(Not Technician) in a department. The users only need to be able to see the request details. What configuration will allow this? I did not see a business rule action that can
Change email via CLI
I have a single Technician license and was using SAML SSO to log into SDP MSP. I accidentally made a local requester have the same email address as the Technician account. This technician account is the only account with admin privileges. Because of this
DR Restore Test not working
We are trying to run a DR test of our SDP Plus MSP server. For this i have: 1. Created a full backup from the live server using the backup batch file. This created 2x ezip files (part 1 and part 2). 2. Created a brand new Windows server 2022 standard
Query to get Survey response info with count of number of survey given by customer
Version : 14200 DB : PGSQL OUTPUT : Query : SELECT aau.FIRST_NAME AS "Requester", ti.FIRST_NAME AS "Technician", Longtodate(srm.responsetime) AS "Responded Time", srcmt.COMMENTTEXT AS "Comments", ad.ORG_NAME AS "Account", sra.VALUE AS "Rating Value",
Updating all old tickets Categories with New Category
We are currently revamping our categorization - Incident category, sub category, items. What is the best way to update all of our older tickets(have old categories) with the new categories? Is it possible to export a list of tickets that use an old category
Query to get list of Request created from Maintenance schedule
Version : 14200 DB : MSSQL / PGSQL OUTPUT : Query : select wo.workorderid AS "Request ID", wo.title AS "Subject", wotodesc.FULLDESCRIPTION AS "Description" from pmtasktoworkorder pmtw INNER JOIN workorder wo ON pmtw.WORKORDERID=wo.WORKORDERID LEFT JOIN
Change Requester or Site in the Ticket
How do you change a requester within a ticket? How do you change a ticket from one account to another?
Query to get Account details along with additional attributes and postal address info
Version : 14201 DB : PGSQL / MSSQL OUTPUT : Query : select ad.ORG_NAME As "Account", org.description AS "DESCRIPTION", ad.LOGIN_WEBURI AS "LOGIN WEB URL", ad.LOGIN_URI AS "LOGIN URI", ad.SUPPORT_EMAIL AS "SUPPORT EMAIL", ad.SENDERNAME AS "SENDER NAME",
Query to get Status info with technician,group and timespent.
Version : 14001 DB : MSSQL OUTPUT : Query : select woa.workorderid "RequestID", wo.title "Subject", pd.priorityname "Priority", aauOwn.FIRST_NAME AS "Technician", qd.queuename AS "Group", sd1.statusname "From status", sd2.statusname "To status", longtodate(wsi.ENDTIME)
Query to get project and task along with comments
Version : 14001 DB : PGSQL OUTPUT : Query : SELECT ad.org_name AS "Account Name", pd.projectid AS "Project ID", pd.title AS "Title", LONGTODATE(pd.createdtime) AS "Project Date", pd.projectcode AS "Project Code", aa.first_name AS "Technician", taskdet.title
Notice about EOL of Account Admin role and Site Admin role
Dear Users, In the next few months, we plan to remove the SDAccountAdmin/SDSiteAdmin role. However, before we go ahead with the plan, we wish to hear your thoughts on the SDAccountAdmin/SDSiteAdmin role and how you use it in your organization. So, why
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