End of Life Announcement for Microsoft Exchange Web Services (EWS) for Exchange Online
Dear users, We would like to bring to your attention that Microsoft will retire their Exchange Web Services (EWS) for Exchange Online and Office 365 starting from October 1, 2026. https://techcommunity.microsoft.com/t5/exchange-team-blog/retirement-of-exchange-web-services-in-exchange-online/ba-p/3924440
Revoking the service pack for build 14610
Dear users, We have revoked the service pack and installation file for build 14610 from our website as customers using ServiceDesk Plus connected to MSSQL server in their environment have reported issues due to inconsistent connectivity with the database
End-of-Life (EOL) Announcement for Mobile Apps from build 13013 and below
Dear users, From June 2024, ServiceDesk Plus mobile applications operating on build 13013 or below will reach end-of-life (EOL) after the release of iOS and Android mobile app version 6.0. Users who prefer to continue using the mobile app in build 13013
EOL of support to older Operating Systems
Dear Users, Please upgrade your operating systems to the latest versions to ensure application security and uninterrupted and efficient performance, as newer features get added to the application. Note that over the next 3 months, we will progressively
[ESM setup users] Important announcement on mail fetching process after migrating to build 14600
Dear users, We have indentified that mail fetching schedule remains disabled post migration to build 14600, this occurs only in ESM setup and only in the default portal IT Helpdesk. Rootcause: A few unwanted schedules have been removed and disabled to
SCCM Connector For Servicedesk Plus and Assetexplorer
Hello Everyone, We are pleased to inform that SCCM connector for Servicedesk Plus and Assetexplorer is released, you can download it from the link and follow the steps mentioned in it to successfully set it up. Have any questions, do let us know, we will be happy to assist. https://resources.manageengine.com/resources/resource/sccm-connector-for-servicedesk-plus-and-assetexplorer Regards Charles
Announcement on discontinuation of support for MSSQL server 2008
Dear Users, This notification is relevant to customers having ServiceDesk Plus hosted on MSSQL server 2008 in their environment. To address several adversities, it is always a best practice in the technology industry to substitute old products with new
End-of-Life (EOL) Announcement for Change V1 APIs
Dear users, ServiceDesk Plus V1 APIs for the change module will reach its end-of-life (EOL) on January 31, 2024. Moving forward, any upcoming releases will not have access to the V1 Change APIs. Impact: Any external products, web clients or desktop applications
ServiceDesk Plus 14500 Released !
Dear Users, We're happy to announce that ServiceDesk Plus version 14500 is now available. The latest version introduces behaviour changes , new features and several enhancements to further improve your experience with ServiceDesk Plus. Change Module Enhancements
ServiceDesk Plus 14000 Released !
Dear Users, We're happy to announce that ServiceDesk Plus version 14000 is now available. The latest version introduces behaviour changes , new features and several enhancements to further improve your experience with ServiceDesk Plus. Timer Actions for
Masterclass 2023: Season 2 Episode 2 - Setting up automations for critical ITSM practices in ServiceDesk Plus [On-premises]
Hi there, Greetings from ManageEngine! Registrations for the second episode of ServiceDesk Plus Masterclass 2023 are now open! The focus of this episode will be on exploring how to effectively utilize automations in ServiceDesk Plus for important ITSM
Revoking SLA privileges for system role "SDSiteAdmin"
Dear Users, As a next subsequent step to remove site dependency configurations in ServiceDesk Plus, SLA entity privileges will be revoked for SDSiteAdmin from upcoming build 14305. As per the current design, technician with SDSiteAdmin role can create,
Masterclass 2023: Season 2 Episode 1 - Crafting dynamic templates in ServiceDesk Plus [On-premises]
Hi there, Hope you and yours are doing well. We are delighted to invite you and your team to the second season's first episode of the ServiceDesk Plus masterclass series 2023. In this episode, we'll look at how IT service desk teams can save time and
[Security advisory] Authentication bypass vulnerability in ServiceDesk Plus versions 11305 and below
Hi there, This is a security advisory regarding an authentication bypass vulnerability in a few application URLs in ServiceDesk Plus, which has been identified and rectified. On-premises users of ServiceDesk Plus (all editions) with versions 11305
[Security advisory for CVE-2021-44526 and CVE-2021-44515] Authentication bypass vulnerabilities in ServiceDesk Plus and Desktop Central
Hi there, This security advisory addresses two authentication bypass vulnerabilities that affect ServiceDesk Plus versions up to 12002 [CVE-2021-44526] and ServiceDesk Plus customers who use the Desktop Central agent for asset discovery [CVE-2021-44515].
Old Attachment V3 API Deprecation
Dear users, We would like to inform you all that we have revamped the attachment V3 API (api/v3/attachments) for better security and performance. The older version will be deprecated from version 12000 and the support will be completely removed by April
EOL Announcement for ServiceDesk Plus & AssetExplorer 32bit installations.
Dear Users, This announcement is to inform you that, from August 2022 we will withdraw the support for the 32bit installation of ServiceDesk Plus and AssetExplorer (both Linux and Windows servers). This is in line with several application dependencies,
ManageEngine User Conference 2023 - North America & Canada
Hi all, We are delighted to inform you that the ManageEngine User Conf is back! Why attend this conference? Learn from the Leadership forum on what's happening on the industry. Get personalized one on one session with product experts Connect with like
[Security advisory] Important fix released for ITSM products
Hello customers, A critical security vulnerability issue was reported in ServiceDesk Plus, ServiceDesk Plus MSP, AssetExplorer, and SupportCenter Plus in late October, and has been addressed on October 27th, 2022. We had earlier communicated the security
[Security advisory] Important fix released for ITSM products
Hey there ! A critical security vulnerability issue was reported in ServiceDesk Plus, ServiceDesk Plus MSP, AssetExplorer, and SupportCenter Plus in late October, and has been addressed on October 27th, 2022. We had earlier communicated the security advisory
Deprecation of basic authentication in Microsoft Exchange Online
Dear users, As you maybe aware, Microsoft has announced that it will start disabling basic authentication for Outlook, EWS, POP, IMAP, EAS, and RPS protocols in its Exchange Online effective October 1, 2022. https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online
Masterclass 2022 - Season 2- Episode 2: Configure no-code and low-code automation across all major ITSM practices (September 29)
Hi there, The second episode of this season's Masterclass series 2022 is on its way! In this session, understand how to build an efficient ITSM machine by building no-code workflows that automate different ITSM practices like incident management, service
End of Support for NTLM SSO
Dear users, We would like to inform you that we'll be permanently removing support for the NTLM SSO which is considered as outdated. End of support means that we will not fix bugs related to NTLM, thus, we strongly recommend our customers to switch to
User Conference Australia - 2022
UserConf Melbourne - Register Now UserConf Sydney - Register Now We're thrilled to invite you to our User Conferences in Australia. Gather in Melbourne and Sydney for a unique learning and networking experience
Syncing Layer2 Relationships from ManageEngine OpManager to ServiceDesk Plus.
Dear Users, We have released syncing Layer2 Relationships from ManageEngine OpManager to ServiceDesk Plus. OpManager allows network admins and data center admins to identify Layer2 devices that are connected to a network and outline a visual map of the
[Solved]ServiceDesk Plus On-premises not loading in Chrome and Edge v.94
Dear all, Recently we faced an issue where the ServiceDesk Plus’s On-premises version did not load in Chrome and Edge browser version 94.xxx. Probing further, we found the following script error : ’Uncaught TypeError: Cannot set properties of undefined
EOL for 32-bit installation in AE/SDP
Dear Users, We would like to inform you that the support for 32-bit installation of AssetExplorer / ServiceDesk Plus will be deprecated from July 2022. This is in line with several application dependencies, such as PostgreSQL and JRE, removing support
Model change in Requests and restrictions in Scripts
Dear users, Some of the recent modifications we made to the Requests module have caused a behavior change in the application. Asset association to a request will no more be mapped to the CIID. Instead, it will be mapped to the ASSETID. Therefore,
ServiceDesk Plus/AssetExplorer Utilizing ManageEngine DesktopCentral Agent For Inventory
Dear Users, We would like to inform you that ServiceDesk Plus/AssetExplorer will soon be using ManageEngine Desktop Central’s scan component (Desktop Central Agent) for inventory of Windows, Mac, and Linux machines. Please be informed that the support
Community Survey
At ManageEngine, it is our continuous endeavor to improve the quality of our products and services offered to our customers and users. As part of this aspiration, we are surveying to understand your needs as a community user and use your feedback to make
ServiceDesk Plus 13000 Released !
Dear Users, We're happy to announce that ServiceDesk Plus version 13000 is now available. The latest version introduces behaviour changes , new features and several enhancements to further improve your experience with ServiceDesk Plus. Behaviour Changes
Extra Parameters in CMDB API Disabled
Dear Users, We would like to inform you that there will be restrictions on passing any extra parameters in CMDB API. Only the parameters (like TECHNICIAN_KEY, INPUT_DATA, format, OPERATION_NAME,PORTALID) mentioned in ServiceDesk Plus and Asset Explorer
EOL Announcement for existing Projects and its associated V3 APIs
Dear Users, We would like to inform you that an enhanced version of the V3 API has been released with format changes that is applicable for Projects, Milestone, Task, Worklog, and Project Member API operations. The older version of the V3 API is marked
[Security Advisory] ServiceDesk Plus not affected by CVE-2021-44228
Dear Users, We would like to inform you that ServiceDesk Plus is not affected by the recent RCE vulnerability (CVE-2021-44228) reported in the Log4j framework. What is CVE-2021-44228 vulnerability? According to the Apache foundation, the reported
Behavior Change in Custom Trigger Scripts
Dear user, The current_stage and approved_stage keys in custom trigger input JSON are renamed as current_level and approved_level respectively. Users are advised to update their custom trigger scripts accordingly as the older keys will be deprecated
Deprecation of few existing internal APIs
Dear users, We would like to inform you all that existing APIs used for "System Update Notification" and "Product Overview" will be deprecated from version 12004 and the support will be completely removed by March 2022. We highly recommend you to switch
Important: SDP IOS Push Notification certificate has expired
Dear User ServiceDesk Plus IOS push notification certificate expired on 12th December 2021. Hence to overcome push notification issue, please follow the below steps : 1. Shut down the Servicedesk Plus application. 2. Navigate into <SDP_home>\conf folder.
[Security advisory for CVE-2021-44526 and CVE-2021-44515] Authentication bypass vulnerabilities in AssetExplorer and Desktop Central
Hi there, This security advisory addresses two authentication bypass vulnerabilities that affect AssetExplorer versions up to 6952 (CVE-2021-44526) and AssetExplorer customers who use the Desktop Central agent for asset discovery (CVE-2021-44515).
ServiceDesk Plus 12000 Released !
Dear Users, ServiceDesk Plus version 12000 is now available. This version brings a host of new features and enhancements that improve the ServiceDesk Plus experience. Release Management in ServiceDesk Plus ServiceDesk Plus now supports Release Management
Removal of Support for Email-only Approvers in Request Approvals and Request Approval API changes
Dear Customers, As part of the enhancements in Request approvals and the associated API development, we are removing support for Email-only Approvers. Only people configured as users in ServiceDesk Plus can be configured as Approvers for Requests going
Next Page