ManageEngine Pitstop | Community and Support forums

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                      • Announcements

                      • Hotfix 7604 over 7600 Released

                         Dear Users, A hotfix to build 7600 has been released. The service pack (7604) can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html The new build 7604 addresses the following Enhancements and Issue fixes. Enhancements in 7604 (Released on: 12 February, 2010) SDF-25908 : Auto Assigning of technicians to the requests in a round robin manner. Technician Auto Assignment can be enabled/disabled by a configuration setting under Admin -> HelpDeskCustomizer->
                      • List of Issues / Enhancements for upcoming hotfix (7603)

                         Dear Users, Following are the list of Enhancements / Issues that are planned for our next hotfix 7603. Tentative time frame for the next hotfix release is by mid of next week. Enhancements in this Service Pack SDF-21860 : Default status names like (Open / Closed / OnHold / Resolved) can be viewed based on the configurable Statusname. Configuration can be done in the Admin -> HelpDeskCustomizer-> Status. This configured statusname will be same across all the users even though their personalized language
                      • List of Issues / Enhancements for next HotFix upgrade

                        Dear Users, Following are the list of issues getting fixed in next hotfix upgrade Enhancements for this hotfix : 1. SD-21920: Support for SMTPS outgoing in ServiceDesk Plus.   Issues fixed in this hotfix :   1. SD-21509: Based on the confirmation from the user who performs the change in template for a request while editing, all the field values (except Subject and Description) based on the modified template will be updated. If not confirmed by the user, will populate the empty fields of the request
                      • Most Discussed Topics

                      • Reply template share with specific group or technician

                        Hello, If possible, I would like to request a feature on "Reply Template" access permission that can be visible to a specific group or technician. ServiceDesk Plus: 14.7 Build 14710
                      • Email reminders based on a due date

                        I currently have a custom request template which allows a user to input a date which they need a request actioned by in certain situations. I would like to setup an automated email reminder to the assigned agent either at the time of, or x hours before
                      • Auto edit-categorize incident

                        Hello everyone!! Just asking If there Is a way to configure the plattform to auto edit the incidents by a condition, EXP: If the word "internet" is In the topic of the incident, the service desk edit by itself the atributes according to what we have previously