Struggling to setup incoming requests from 2 emails addresses.
I have the mailbox configured for incoming (
it-helpdesk@domain.com) and emails are flowing in. I have a group setup called EPR that has
EPR@domain.com set as the email address and that email address is set as an alias on the it-helpdesk mailbox.
problem is, the technicians assigned to the group are not receiving notice of a request?