[SOLVED] 9116: Requester Name does not exist; polish characters in requester name

[SOLVED] 9116: Requester Name does not exist; polish characters in requester name


UPDATE: Problem solved, after deleting sdp temp files we discovered that http->https redirection gone... Strange, but after configuring it again, everything back to normal.

When trying to change requester after sending ticket by email from my own email account i get this message:



And it seems to me that it happens only with requesters in special characters in name (mostly polish characters but also "-").

I have also 9117 on my LAB but in different os configuration (Linux/Postgres instead of production Windows/MSSQL). It not happens on LAB.

Please advice.

P.S. Currently we are in process of upgrading to latest version (9118), maybe it help...



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