Dear Support,

I added Closing of ticket under "Edit" on roles and the technician were able to close the ticket. However he is also able to modify the request template used. the category and other fields. it should not work that way since I only allow the technician to close the ticket.

There should be a way also to allow technician to only edit some of the fields but not all. because if our tracking and distribution team already set the template, category and other fields. we don't want the technician to alter the information that has been already set. But there should be 1 field that available for technician for editing, For Example: "Number of PC:"

Please check on this matter.

Im using version 9.1 Build 9102