Time reporting in SDP is still very immature.

I have operating hours configured but we have different operating hours on Fridays. I know that ME is currently working on different operating hours for different days, what is the progress on this?

Secondly, I have holidays configured.  

My problem is this, Holidays are not calculated properly, We recently had a Friday and the following Monday as a public holiday. When calculating the time taken before a response was sent, it is clear that SDP did not account for the holidays.

I have several questions, when will SDP support time taken before response and time taken before resolved calculations natively? Currently it has to be done in Excel.

When will SDP take into account the holidays?

Thansk,